I ordered a bass from Zon in mid-october (a headless "Vinny" 5 string model). Pretty standard-- options are playing ramp, strap locks (which I provided), and TI flats (also provided by me). I was told that the bass would be shipped prior to Christmas, but I have still not received it. Having purchased custom basses before, I'm not surprised by the delay. In fact, I'd have been shocked to receive it by Christmas. What does surprise me is the lack of communication. Zon customer service has failed to respond to e-mail and voice-mail since mid-December. :scowl: I can understand (and even overlook) delays in production, but I cannot understand why I'm not getting any response. Even if they can't provide an expected date for completion of the bass shouldn't they at least acknowledge my inquiry? Has anyone else had experience with Zon's customer service?