As some of you may have read, I had my SWR rig for sale on the "for sale" forums. A fellow TB'er agreed to buy this, and is coming half way across the country to pick it up, this Sunday evening. I recently had the misfortune of losing one of the fuse caps, which unfortunately are a very scarce piece, and have to be ordered from SWR. My past dealing with SWR have been great, super friendly people, and great attention to detail, no matter how small, or large the inquiry. Rehan Jacobs was the man! Rehan (to my knowledge) is no longer working for SWR, so I go to the SWR site, and drop them an email, letting them know what happened, and that I needed one asap. They replied to the email, with a website that sells their parts. I try to call that place to get my part, and their answering machine informed me, that they were closed due to a serious illness. I go back to the SWR site, and find a phone number for Fender HQ, and give them a ring expressing I needed this part, and needed it ASAP....I told them I had a gig this weekend, and the head was worthless without it. He told me that FENDER had recently bought SWR (like I didn't already know this), and Fender does not sell any parts directly to the public. I once again let him know the urgency of the situation, and he got really snotty with me: "WELL IF I HAD ONE SITTING IN MY DESK I WOULD SEND IT TO YOU, BUT WE DON' DO BUSINESS THAT WAY!" He went on a bit of a rant explaining things like I am an idiot, which I sat quietly, and tuned him out.....in so many words, he was telling me there's no way in hell that part will be here by the weekend. When he was finished I told him I will make sure to sell all of their crap, since that's the way they do business. He replied with a sarcastic "OOOOOOOOOOOOOOOOOOOK" and hung up on me. I think the greedy big corporations that buy up the smaller sucessful corporations forget WHY these companies are so sucessful, to me the friendly, prompt service is as much of the deal as a good product is. There are plenty of good manufacturers our there, I don't NEED to use SWR, which I no longer will. RIP SWR. PS., on the 10 minutes I was on hold LONG DISTANCE, I was informed my conversation may be recorded for "quality assurance". I hope someone from Fender reads this, the call was yesterday 6-24, at about 12 pm EST.