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My First eBay "situation"

Discussion in 'Off Topic [BG]' started by OldDog52, Jul 11, 2013.

  1. OldDog52

    OldDog52 Supporting Member

    Jan 1, 2011
    Been an eBay member since 1998. For the first time, I neg'd a seller today.

    Bought a piece of used consumer electronics from a seller with 100% pos feedback. It had a very low BIN price and I snapped it up. No mention of any damage in description, photos looked ok.

    Got it today. The remote control looks like it was used as a chew toy by a dog. Deep bite marks in it. So, seller failed to disclose the damage, and now it's obvious the photo was staged to conceal the damage. Neg'd the seller for their clumsy deception.

    Had the damage been disclosed up front, I would have bought it anyway because of the low price and I would be fine with it and would have left pos feedback. But due to the deception, I neg'd them.

    Now the seller is so sorry, begging me to return it for refund. Claims to be a single mom struggling to make ends meet, selling her ex-husband's stuff, now she can't do that with the bad feedback.

    I told her to send me a feedback revision request and that I'll decide if I want to revise my neg later. She insists I return the item. I don't want to return it. I want to punish a deceptive seller.

    What would you do?
  2. guy n. cognito

    guy n. cognito Secret Agent Member Gold Supporting Member

    Dec 28, 2005
    Nashville, TN
    Do NOT change your feedback. The story is a scam.
  3. yodedude2

    yodedude2 Supporting Member

    never neg in anger.

    i would probably put a neutral and comment "item description deceptive".
  4. OldDog52

    OldDog52 Supporting Member

    Jan 1, 2011
    I admit I was angry. Still am. But the seller was deliberately & willfully deceptive. It's not like there was a little scratch or a scuff mark. There are multiple deep bite marks in the remote. If a seller gets away with this, they will repeat. I've left pos feedback many times on items where seller was not completely truthful but overall I was ok with what I received.

    This remote is unique and no longer available anywhere.

    Now the seller wants to know why she has to "jump through hoops" to get the feedback changed. Lol. SHE screwed ME and now she's peeved? She should be grateful I'll even consider changing my feedback.
  5. OldDog52

    OldDog52 Supporting Member

    Jan 1, 2011
    This is what I might do if she invests 5 minutes in sending me the revision request. I even sent her the link.

    As a seller I'm extremely careful about describing things accurately, including minor cosmetic flaws. Some buyers are very picky and will neg for trivial reasons. This was not a trivial issue.

  6. Relic

    Relic Cow are you?

    Sep 12, 2006
    Robbinsville, NJ
    You should have emailed her first before the neg.... not to say you're wrong, but communication usually works a lot better for both parties than does negative feedback
  7. Selling her ex-husbands stuff? Hmmmmmm.......
  8. OldDog52

    OldDog52 Supporting Member

    Jan 1, 2011
    I buy these things, refurbish and make enhancements, then resell. It's a hobby, am lucky to break even. This mangled remote is an automatic $75-$100 drop in the resale value. :-/. Replacing the factory remote with a nice universal learning remote, preprogrammed, is worth $0 to potential buyers. More like minus $50.
  9. Lee Moses

    Lee Moses

    Apr 2, 2013
    If she was intentionally deceptive--and unless she can come up with a good explanation, it's obvious she was--she needs and deserves to be negged. The whole "feedback" system depends on people being honest with their feedback, and in this case "neutral" would not be honest.
  10. Leave neutral feedback. The seller screwed up, but then attempted to make it right.
  11. OldDog52

    OldDog52 Supporting Member

    Jan 1, 2011
  12. +1

    Keep in mind that feedbacks on eBay are pretty meaningless.
    Sellers can have them removed, especially power sellers.

    I once bought a camera lens on the bay, described as perfect, photos were blurry but the lens looked clean.
    Upon arrival it was utterly trashed, scratched glass, paint all over the barrel, not good.
    I took clear pictures of the lens, and sent it back.

    I left the seller a negative feedback, there is no way he didn't know the lens was in such poor condition.

    The seller then sent me 5 abusive emails, insulting me, menacing me, you name it. He then accused me of sending him back another lens! A real nutter.

    A week later i checked his profile, the negative feedback was gone.

    I sent an email to eBay and hey told me the seller had appealed, and they didn't think my feedback was fair.

    I then sent them the clear pictures i had taken, the copies of the abusive emails he sent me, and they did absolutely nothing. Just said he did not deserve a negative feedback and that was it.

    So yes, give this guy a negative feedback, and hope hat it stays here.
  13. guy n. cognito

    guy n. cognito Secret Agent Member Gold Supporting Member

    Dec 28, 2005
    Nashville, TN
    Let's correct this......

    The seller intentionally tried to scam you by selling you an item with obvious defects. She also, apparently, put a bit of effort into hiding the defects in her ad. When you did the right thing and left negative feedback for this seller, she lied to you in order to illicit sympathy and obtain a reversal of her well-deserved feedback. If you return the item and leave positive feedback, she will have the item re-listed before you can spit.
  14. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    Leave it is as and move on. You spoke the truth in your feedback.

  15. Scott in Dallas

    Scott in Dallas Commercial User

    Aug 16, 2005
    Dallas, north Texas
    Builder and Owner: DJ Ash Guitars
    Agree with MJ5150.

    The reason you got screwed is because the seller managed to con all the previous victims into changing their feedback. If you change your feedback, then someone down the road is going to get screwed. That's the whole purpose of feedback.
  16. crobasster


    Jun 16, 2009
    When I read about those things (situations) I'm satisfied that I was lucky till now with bay purchases,even guitars and basses.
  17. Relic

    Relic Cow are you?

    Sep 12, 2006
    Robbinsville, NJ
    I had negative feedback from an absolute douche one time and despite my repeated attempts to get it nullified, ebay would not. No way it is easy to do at all. It would probably be different if I was a mega-seller, I'm sure. The guy bought something, made a claim that it was not as represented (it certainly was) and demanded that I refund his money + extra "for the trouble". It was so obviously a scam, and yet they sided with him...
    So the neg feedback stayed. And it definitely effected my ability to sell for a while.

    (I tell this story in every ebay thread, don't I....:ninja:)

    My point is this though, yes, a seller may be a scam artist or they may make an honest mistake, but before you leave negative feedback, try to resolve the issue directly before you go that route. In the end, it may work out best for both parties - they avoid the neg feedback and you may very well get the item at a big discount. If they are a scam artist, they wont be for long when they keep losing money. This happened to me with a 76 P-bass I won on eBay. I paid around a grand for it, found an issue when I got it. Rather than right away leaving neg feedback, I called the guy and told him about the issue, and got $300 refunded. Win for both sides.
    If he were to try it again, then the next buyer down the line should do the same and so on. If the seller wont go for it, then he should be "negged". In time, he learn to be honest, trust me..
  18. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    You do. I know the story better than you do now. :D

  19. Relic

    Relic Cow are you?

    Sep 12, 2006
    Robbinsville, NJ
    I know I know.... the thing is, had it been my screw-up I'd be over it by now. Because the guy screwed me over, then eBay pulled the old "BOHICA" on me, I just can't let it go! :rolleyes:
  20. alembicguy

    alembicguy Lone Wolf Miner of iron ore Supporting Member

    Jan 28, 2007
    Leave your negative feedback and hopefully the seller will be more willing to disclose all defects cause the next buyer may be me.