Been an eBay member since 1998. For the first time, I neg'd a seller today. Bought a piece of used consumer electronics from a seller with 100% pos feedback. It had a very low BIN price and I snapped it up. No mention of any damage in description, photos looked ok. Got it today. The remote control looks like it was used as a chew toy by a dog. Deep bite marks in it. So, seller failed to disclose the damage, and now it's obvious the photo was staged to conceal the damage. Neg'd the seller for their clumsy deception. Had the damage been disclosed up front, I would have bought it anyway because of the low price and I would be fine with it and would have left pos feedback. But due to the deception, I neg'd them. Now the seller is so sorry, begging me to return it for refund. Claims to be a single mom struggling to make ends meet, selling her ex-husband's stuff, now she can't do that with the bad feedback. I told her to send me a feedback revision request and that I'll decide if I want to revise my neg later. She insists I return the item. I don't want to return it. I want to punish a deceptive seller. What would you do?