So I purchased a Bongo towards the middle/end of last year- I purchased it in Ohio and then came back home to Connecticut. I noticed some time later that there was buzzing at the 22nd fret- on the A string, the fret was so bad that the 22nd fret actually produced the same note as the 23rd fret. The 24th fret played fine without any buzzing at all, as did all the frets before, so it was obvious that there was a low or high fret on the 22nd or 23rd position. I finally got the bass sent off to Ernie Ball around a month or so ago. The bass got there in about a week or so, and I received a message from a tech there. I returned the call and told him who I was and what was wrong with my bass. The tech told me that as soon as he opened the case, he knew why the fret was buzzing- it was because I didn't have enough relief in my neck and because of the "wood block between my pickups" I told him no, that's not the issue. I explained what a ramp was to him and how I keep just a small amount of relief on my basses as that's all I need because of it and my light touch. He made it sound like I had come up with a crackpot idea or something- I mentioned Matthew light freestroke technique of his that I also employ, but he didn't know who he was (can't blame him for that). Garrison He insisted it was because of the ramp and the relief, saying I needed more relief than that on a bass. He used the term "just so obvious" as to why there was a problem at least three or four times. He said that the strings were hitting the wooden block, so that was obviously the problem. I told him that the relief may have changed on the trip from Connecticut to California, and the strings may not be at full tension, but in general I actually keep the relief and action on my Bongo at a perfectly playable level, as I keep all of my basses. I told him that I use a very light touch because of the ramp so I don't need much relief at all and I use very low action (many other TalkBass members have played my basses and can attest to the fact that they're perfectly playable without any buzzing issues). Zons are built with less relief than I had on that bass. He still insisted that it was because of the ramp and the relief. I told him that if it was a relief problem, then the lower frets would buzz, not the upper ones. I also said that not just the 22nd and 23rd frets would buzz- if there was some sort of a setup issue, the 24th fret would also buzz. I asked if he had played the 24th fret to prove that it doesn't buzz, and he said no, they hadn't because that's not the fret I said I had an issue with In the back of my head I began wondering if he had even checked the string tension to make sure it was in tune- the strings were probably hitting the ramp because they didn't bother to tune it. I said that it wouldn't buzz and repeat the note on its own without having the 24th fret buzz as well. He said "of course it can." I asked "how?" but he didn't answer. He said all they can do it bring it back to factory setup specs. We were both getting pretty heated at each other, and in the end I told him he can take off the ramp and raise the relief so they can see that the problem will still exist. He said he would do that and said goodbye and that they'd let me know what would happen, and I could tell he gave no credibility to what I was saying. It takes a WHOLE lot to honestly get me mad, and I was livid after I got off of the phone with him. That was three weeks ago. Dave (TB member WillPlay4Food) advised me to post in the Ernie Ball forums about it because it had been so long and I had not heard anything. I decided to email Ernie Ball first before I posted at their forums (I still haven't posted anything there), so I sent an email today to the person I believe is the one I spoke with on the phone (same first name, works in Customer Service, and he had emailed me previous to me sending my bass in telling me what to do). This is the response I received: Bryan, I don't know if we told you this or not, but the fretboard was extrememly dry which contributed to the fret actually popping out of the fretboard. Jon removed the neck and did a nice fret job on it. The problem was, when he did that, the finish chipped on the body. So now the body will have to be replaced. It will probably be another 3-4 weeks until the new body is ready. Sorry for the inconvenience. Best Regards, I will now use a third "hmm" smilie. While I'm glad to know what's going on with the bass, I am not exactly happy that after being spoken to like I didn't know my head from my *ss, it turned out that I was right and no one apologized to me for it. No one even contacted me to let me know what was happening with my bass. I could probably have let another month go by with no response. To be honest, when the bass gets back I'll probably sell it because I'll have associated all this crap with it. Music Man is renknowned for exemplary customer service, which is why I was so surprised mine was so bad. BTW, I responded to the email sent today by saying thanks and then giving a description of all the pros that use ramps and left a link to my Matthew Garrison technique/Playing ramps thread in the Technique forum.