My ShuttleMax 9.2 just died!!

Discussion in 'Amps and Cabs [BG]' started by lowfreqgeek, Jul 15, 2013.

  1. lowfreqgeek


    Mar 15, 2010
    Tijeras, NM
    Right as the clock struck midnight, I heard a pop out of my cab and then all the LEDs on my SM9.2 went dark and started flashing a sequence. Nothing was plugged in and the amp was on mute. Was working fine just a few minutes before.

    I'll call my dealer tomorrow and start getting warranty stuff figured out, but I'm a little bummed. I gig pretty regularly and this is my main amp. I'm fine with my Acoustic Image backup amp, but still...

    The only thing I can think of was that last week I was rehearsing in a new-to-me space and the power was pretty bad in the floor socket I was plugged into. The amp popped a few times before I got it to a cleaner power source. Maybe it was damaging enough then that tonight it just gave up and went into protection mode. Tonight's pop was the same kinda sound - sharp and loud - but my power at home is fine. My Monster Power strip (which the amp *isn't* plugged into) didn't notice any anomalies, and the voltage is right at 123VAC.
  2. Damn craptastic power. Imo it's a required design feature that c.p. does not not kill a modern switchmode amp dead. Genz will surely see you right.
  3. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    If you would like, you can PM me and I can take care of your amp at our R&D facility for you.
  4. mam1862

    mam1862 Supporting Member

    Nov 10, 2008
    Richfield, Ohio

    Agedhorse is the man.
  5. svtb15

    svtb15 Inactive

    Mar 22, 2004
    Austin,TX - McKinney,TX - NY,NY, - Nashville,TN
    I play it all. Whatever works for the gig. Q+
    Andy will get it figured out fast
  6. lowfreqgeek


    Mar 15, 2010
    Tijeras, NM
    Hey cool, Andy! I'll PM you in a bit.

  7. MontanaBassDude


    Sep 20, 2011
    HOLY CRAP! I'm not a Genz Benz user -- but this is FANTASTIC CUSTOMER SERVICE!


    Congrats to GBenz
  8. kesslari

    kesslari Groovin' with the Fusion Cats Staff Member Gold Supporting Member

    Dec 21, 2007
    Santa Cruz Mtns, California
    Lark in the Morning Instructional Videos; Audix Microphones
    That's simply how Genz Benz rolls, and that's why the only amps I've bought in the past 4 years have been Genz Benz. Well, that in addition to the awesome sound and great functionality.
  9. Now that is a *great deal* - take Agedhorse up on that!
  10. fishtx

    fishtx Supporting Member

    Mar 30, 2007
    Dallas, TX
    Endorsing Artist: Genzler Amplification/Spector Basses/Mojo Hand FX
    Genz Benz is the best...And Andy will fix you right up...
  11. georgestrings

    georgestrings Inactive

    Nov 5, 2005
    Agreed on all of the above...

    - georgestrings
  12. Fletz


    Jan 16, 2009
    New Jersey
    Hartke artist
    That is EXACTLY the reason I bought my GB Shuttle 12.0. I had a used 6.0, showed a picture of it here on Talkbass and they contacted me then mailed me a new outside casing because the used one was scratched and dented. Oh, and the amps sound AMAZING!