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My ShuttleMax 9.2 just died!!

Discussion in 'Amps and Cabs [BG]' started by lowfreqgeek, Jul 15, 2013.

  1. Jul 15, 2013 #1
    lowfreqgeek

    lowfreqgeek

    Mar 15, 2010
    Tijeras, NM
    Right as the clock struck midnight, I heard a pop out of my cab and then all the LEDs on my SM9.2 went dark and started flashing a sequence. Nothing was plugged in and the amp was on mute. Was working fine just a few minutes before.

    I'll call my dealer tomorrow and start getting warranty stuff figured out, but I'm a little bummed. I gig pretty regularly and this is my main amp. I'm fine with my Acoustic Image backup amp, but still...

    The only thing I can think of was that last week I was rehearsing in a new-to-me space and the power was pretty bad in the floor socket I was plugged into. The amp popped a few times before I got it to a cleaner power source. Maybe it was damaging enough then that tonight it just gave up and went into protection mode. Tonight's pop was the same kinda sound - sharp and loud - but my power at home is fine. My Monster Power strip (which the amp *isn't* plugged into) didn't notice any anomalies, and the voltage is right at 123VAC.
     
  2. Jul 15, 2013 #2
    Downunderwonder

    Downunderwonder

    Aug 26, 2009
    New Zealand
    Damn craptastic power. Imo it's a required design feature that c.p. does not not kill a modern switchmode amp dead. Genz will surely see you right.
     
  3. Jul 15, 2013 #3
    agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    If you would like, you can PM me and I can take care of your amp at our R&D facility for you.
     
  4. Jul 15, 2013 #4
    mam1862

    mam1862 Supporting Member

    Nov 10, 2008
    Richfield, Ohio

    Agedhorse is the man.
     
  5. Jul 15, 2013 #5
    svtb15

    svtb15 Inactive

    Mar 22, 2004
    Austin,TX - McKinney,TX - NY,NY, - Nashville,TN
    I play it all. Whatever works for the gig. Q+
    Andy will get it figured out fast
     
  6. Jul 15, 2013 #6
    lowfreqgeek

    lowfreqgeek

    Mar 15, 2010
    Tijeras, NM
    Hey cool, Andy! I'll PM you in a bit.

    Thanks!
     
  7. Jul 15, 2013 #7
    MontanaBassDude

    MontanaBassDude

    Sep 20, 2011
    HOLY CRAP! I'm not a Genz Benz user -- but this is FANTASTIC CUSTOMER SERVICE!

    HEY OTHER AMP MANUFACTURERS! PAY ATENTION TO THIS!

    Congrats to GBenz
     
  8. Jul 15, 2013 #8
    kesslari

    kesslari Groovin' with the Fusion Cats Staff Member Gold Supporting Member

    Dec 21, 2007
    Santa Cruz Mtns, California
    Lark in the Morning Instructional Videos; Audix Microphones
    That's simply how Genz Benz rolls, and that's why the only amps I've bought in the past 4 years have been Genz Benz. Well, that in addition to the awesome sound and great functionality.
     
  9. Jul 15, 2013 #9
    HolmeBass

    HolmeBass

    Jan 18, 2007
    Charlottesville, VA
    Now that is a *great deal* - take Agedhorse up on that!
     
  10. Jul 15, 2013 #10
    fishtx

    fishtx Supporting Member

    Mar 30, 2007
    Dallas, TX
    Endorsing Artist: Genzler Amplification/Spector Basses/Mojo Hand FX
    Genz Benz is the best...And Andy will fix you right up...
     
  11. Jul 15, 2013 #11
    georgestrings

    georgestrings Inactive

    Nov 5, 2005
    Agreed on all of the above...


    - georgestrings
     
  12. Jul 15, 2013 #12
    Fletz

    Fletz

    Jan 16, 2009
    New Jersey
    Hartke artist
    That is EXACTLY the reason I bought my GB Shuttle 12.0. I had a used 6.0, showed a picture of it here on Talkbass and they contacted me then mailed me a new outside casing because the used one was scratched and dented. Oh, and the amps sound AMAZING!