My visit to Sam Ash today

Discussion in 'Miscellaneous [BG]' started by wld3, Jun 24, 2008.

  1. wld3


    Jun 22, 2008

    Today I went to a local music shop, Guitar Center, and Sam Ash looking for a practice amp. Everything went pretty well at the first two places. The fun begins when I went into Sam Ash. (It helps to imagine 'Dude' as a cross between Sean Penn from Fast Times at Ridgemont High and Keanau Reeves from Bill and Ted's Excellent Adventure.)

    I walk around for a few minutes, and then...

    Dude: "Hey, is someone helping you?"
    Me: "No, I'm just looking around for a bass, practice amp."
    Dude: "Jus' let me know if I can help out."
    Me: "Ok. Can you tell me if you have any of these?" (I pull out my list.)
    Dude: "Yeah, ok.
    Me: "Marshall MB30"
    Dude: "You mean MG."
    Me: "No. MB30."
    Dude: "From Marshall?"
    Me: "Yes."
    Dude: "You want a guitar amp?"
    Me: "No. It's a bass amp. A little 30W practice amp."
    Dude: "From Marshall?"
    Me: "Yes."
    (Dude goes over the computer. Punches a few keys.)
    Dude: "Oh! The MB30."
    Me: *raised eyebrows*
    Dude: "Oh yeah. Those are new; that's why I didn't know what you were talking about."
    Me: "Ok."
    Dude: "We don't have any."
    Me: "How about Ashdown? Do you carry them?"
    Dude: "No."
    Me: "Hiwatt?"
    Dude: "Nope."
    Me: "Kustom?"
    Dude: "We can order it. We've got a used one if you want to see it."
    Me: "Ok, sure."
    (We walk over to some used gear.)
    Dude: "It's right here, see? It has 800 watts, I think."
    (He shows me a Kustom head unit.)
    Me: "I'm just looking for a practice amp."
    Dude: "Yeah, I guess that would be too much."
    Me: {To myself: "Duh! Also completely wrong else-wise."}
    Dude: "Can I help you with anything else?"
    Me: "No."
    Dude: "Oh hey, these are good." (Points to small Hartke combo.)
    Me: "Do you have a cable?"
    Dude: "No, they don't come with a cable."
    Me: "No. Do you have a cable so I can plug in and listen to it?"
    Dude: "Oh, yeah... here."

    (While I'm checking out the amp, Dude goes to take phone call. I hang up the bass and leave.)

    Fun stuff.

    Well trained staff at Sam Ash.

    With service like that and a mediocre selection, I tend to think of them as the K-Mart of music stores. Maybe its different in other locations but I doubt that I'll have a reason to go back there.

    Just thought I'd share the experience. (Did you actually read this all the way down to here?) :D

  2. jmcgliss


    Apr 30, 2007
    To be fair, I've been to two Sam Ash stores in Chicagoland that have improved their bass department and added some real brands (Eden, Lakland, etc.). Service was cordial and helpful without being invasive, and the manager indicated a willingness to deal or price match.

    Yes I know of other shops where the instruments aren't manhandled by bored teenagers but I just wanted to report I noticed a good effort on two occasions.