Let's just say that my experience with Dell has been less than optimal since I've purchased my computer. I'd like to say that it's only been minor problems until now, but no such luck. To top it off, their CS department is not the most efficient (spend 5 hours on the phone to have them tell me that I should uninstall McAfee manually to solve my wireless card problem). To the point though: lately, my Dell laptop (less than a year old) has been randomly shutting off...not hibernating...just plain out shutting off even while programs are running or the CD-ROM is functioning. I've sent them an e-mail, but I don't expect too much in terms of help from them. Any ideas, or anybody have experience with this?