New bass orders, was this ethical?

Discussion in 'Basses [BG]' started by cronker, Dec 29, 2014.

  1. cronker


    Feb 13, 2007
    So, this matters little to me now, because it's an old story.
    Back in the day, long before internet, I went to a local music store and grabbed a whole heap of catalogues, with the intent to order a new bass.
    I poured over them all, looking at Spector, Carvin, Musicman, Warwick and Fender etc. It was to be my first "nice" bass, since I had some coin burning in my pocket.

    Without going into too much detail, I chose the instrument I wanted and ordered it. The rest of that part of the story is laborious, so I will get to my point.
    A few months after placing my order, I found out that the bass I had ordered was now going to be manufactured with a whole heap of new options - different colours, pup configs, neck options etc.

    I'm quite sure the retailer knew these new options were on the way. Was it slightly unethical of him to not let me know that waiting a few months would let me choose a whole array of differing options to the ones on offer?
  2. katalyzt13

    katalyzt13 some dude

    May 22, 2012
    No. Businesses aren't your friend. They don't have any obligation to let you know about any changes to their product lineup or options before their official press release and rollout.
  3. Shabz

    Shabz Guest

    Jun 20, 2014
    You wanted them to sabotage their own cash flow by telling customers not to buy for a few months?
  4. Doctor J

    Doctor J

    Dec 23, 2005
    If you ordered the instrument you wanted, what difference would other options make?
    Ace Of Bass, Need Gigs and Rocky like this.
  5. FretNoMore

    FretNoMore * Cooking with GAS *

    Jan 25, 2002
    The frozen north
    What Doctor J said; and I quote from your post: "I chose the instrument I wanted".

    There will always be a next and improved model, buy what you need and want at a given time and don't look back.
  6. RED J

    RED J Lol

    Jan 23, 2000
    You are "quite sure " he knew ?
    Are you "quite sure" you aren't jumping to conclusions ?
    At any rate, you ordered the bass you wanted, he got you the bass you ordered, I'm "quite sure" nothing unethical was done.
  7. cronker


    Feb 13, 2007
    All fair replies.

    1) yes, I got the instrument I wanted - the caveat is that I probably would have spent more money on the bass, had I known of the upcoming options.

    2) no, I didn't want to slow down their cash flow. However, I haven't spent any further money with that company since. Not entirely due to the above issue, but it has contributed.

    3) I'm well aware that no business needs to be my friend, however the guy at the store was always my "go-to" guy back then. I just felt he didn't appreciate the investment I had already made to his company over many, many years.

    It's no biggie, just a question...
    JamesDC and Doctor Hugocat like this.
  8. malthumb


    Mar 25, 2001
    The Motor City
    Suppose he did know? If his distributorship agreement included not discussing future product until cleared for public discussion, then ethically he was bound to NOT discuss it with you.

    I work in Product Planning for a major auto company. I see what is in the pipeline for several years from now. But when I talk to family and friends about their next vehicle purchases, I have to do that within the confines of what is currently available or announced. Doesn't matter what I know might be coming later. Discussing future product is high on the list of ways to get fired.
    Last edited: Dec 29, 2014
  9. Baird6869

    Baird6869 Supporting Member

    If one of my products is going to change/be discontinued, I inform my customers. I WILL tell them to wait a few months if it is in their best interest.

    Long term relationships are important to me and should be to a brick and mortar retailer as well. I have bought dozens of basses and amps over the years from my local retailer. If they stiffed me or didn't disclose something that was in my best interest, they would lose my business.

    I sell telecommunications solutions, not musical instruments though. Pretty different sales cycles, customers, etc.
  10. Doctor Hugocat

    Doctor Hugocat Supporting Member

    Jan 4, 2014
    Los Angeles
    Hmmm..... interesting!

    Personally I think it comes down to how he runs his business: he had the option of telling you there were new models coming up, taking a risk that you might not make the order. If you DID make the order, you were very likely to return to his business and recommend him. On the other hand, it seems to me that he made the transaction honestly, so I don't think he acted unethically. He acted in a thoroughly professional, businesslike way.

    Had it been me and he'd told me I'd have been a customer for life. Had it been me and it turned out the way it did, I'd have shrugged and been OK with what he did. But next time I'd have shopped around.

    Glad you got the bass you wanted. PICS??!! :bassist:
  11. cronker


    Feb 13, 2007
    I had spent, no word of a lie, tens of thousands of dollars on equipment from this guy. He had never led me wrong.
    When I said I'm "quite sure", I probably should have said "I know", because it was only a few weeks after my order that he emailed me with the new options available to his store. It was a bulk email.

    I rang him and asked why he didn't let me know these were coming out, and he ummed and erred and made reference to the fact that he wasn't sure if they were available in lefty. Nonsense.
    lowphatbass and Baird6869 like this.
  12. cronker


    Feb 13, 2007
    Yes, all true...but...

    He KNEW I was going to make an order for a $3k bass guitar. He knew it. I had told him such.
    I had ordered from other guys before, but he was my go to. He knew quite implicitly that I was going to drop $3k in his store.

    To be honest, I might have still chosen the bass I ended up with. Don't know, and neither did he. But giving me a bit of insider info, after all we had traded together would have as you say kept me as a customer for life.

    And I would love to post pics, but this site doesn't work with pics on iPad, even from Photonucket for some reason. Give me a sec and I'll try again!
  13. cronker


    Feb 13, 2007
  14. buldog5151bass

    buldog5151bass Kibble, milkbones, and P Basses. And redheads.

    Oct 22, 2003
    And you had never spent major coin with him before. Were you a repeat customer, and he was more sure of the sale, he might have told you. But what if you changed your mind? What if those changes did not come through? I think he acted ethically.
  15. cronker


    Feb 13, 2007
    Australia my post.
    I had spent tens of thousands of dollars with him.
    I bought an Ashdown amp @ $2k, sight unseen on his recommendation. He only bought it in because he knew he could sell it to me, but he was keen to try it too. Had I hated it, it would have been hung on him. And he knew that.
    We had a relationship - and my money was always on the line.
  16. SteveV74

    SteveV74 Inactive

    Jul 24, 2012
    Soooooooooooo, what bass did you get?
  17. I'm sorry, but that like if you bought a Galaxy Note 3 and then the next year were annoyed at the distributor because the Note 4 is so much better and they knew it would be released in a year.....
  18. cronker


    Feb 13, 2007
    I absolutely get that, and that is why I asked your thoughts and agree with most of them.

    It's all good. I love my Ray, so no harm done.
    My question related to why my go to guy didn't tell me that MM were about to release double bucker versions. I would have paid more for it, or maybe not, but at least I would have known.
    And it wasn't a "next year" proposition, it was about two months.
  19. Joelc73


    Nov 13, 2000
    What big option/changes are coming to MM?