yes, I'm lucky enough to live near the markbass factory, 20min by car, so I just want to let you know about my direct experience with these guys... the volume pot of my little mark (first series, yellow one) was broken (my drummer's fault, ) so I decided to go to the factory and have it repaired professionally from them. Well, my english probably it's not good enough to express how great these guys are, from any point of view, so I'm making it short. They were so kind with me I couldn't believe it. anyway, the facts. I brought the head to them at 12:30, it was ready at 16:00 (and only because they wanted to check the head deeply, to be sure that everything was working fine) They answered all my questions with patience, treating me LIKE A KING, like I was the most important person in the world. (ps, I was actually inside the factory surrounded by so many beautiful things... like a child in a candyshop....) some of you would have died for... they give me the head and i go upstairs in the office to check how much it was for the repair, because my head it's an old model no more on warranty, and the girl in the office says: "the guys downstairs told me the repair was really easy so you don't owe me nothing, we can arrange it as if it's a warranty repair it's free." what can I say... what can I say... I'm not saying anything else, there's no need to. I'll let you judge by facts. I'm so proud that this people is coming from the place where I live. Support markbass! THEY DESERVE IT.