My wife has a computer that she's had for 6 months or more without going online. She now needs web access for working from home, so we tried to get her online. We used an Earthlink disk from the mail and everything seemed okay. As soon as she was registered and online (it took her to the Earthlink homepage - we did not visit any other sites / pages) I began recommending to her that the very next thing she does should be to make sure the Anti virus software was working. While going through the Norton Anti Virus registration process, the computer came up with a pop up saying there was some sort of big scary error and everything will shut down in one minute. (we could not, and still can't complete the registration / installation process) The IT guy at work says that we probably picked up the sasser(?) worm. I know that we need to download patches and updates from microsoft, scan for the worm (on microsoft site) and get Norton up and running and scan with that - all of which require going online. As soon we connect to the internet - the system shuts down. The guy at work said he'd see if he could come up with some sort of offline anti virus program that I could use without connecting to the web so far he's got nothing for me - does such a thing exist? Personally, I'm about ready to get "the computer hammer" out and fix it up real good. What really gets me is that we were online for about 3 minutes, never saw any web pages other than the Earthlink home page, she sent one email from her newly established email account that's it - now it's all messed up. We were online just long enough to register and establish billing for this service that we now cannot use. We don't know how to fix this. If it makes any difference, I believe the computer is called "E Machines" and seems to be loaded with windows NT along with their own proprietary software (I think) - for example I could not find the link to windows update under he start button, it has a program called "big fix" that tells you about what windows updates are available and takes you to the microsoft site to get them - of course as soon as it tries to connect everything will shut down in 60 seconds. Does Earthlink have some obligation to us here? (I think they do) The computer worked for many months - as soon as we used their disk to try and get online we got problems. Why are we paying them for internet service when we can't connect? I think they claim to have a 100% satisfaction guarantee, maybe I need to have her take this up with them. Of course, all I really want is to get it working for her - I just have no idea how. Any suggestions for me?