This has been driving me a little nuts so I figured I'd use TB as an outlet. I'm hoping you guys can chime in and tell me if I'm being unrealistic, overly dramatic, or if my concern is justified. The scenario is as follows: Purchased a bass (B stock) on Reverb on 5/28. Received said bass on 6/1. The neck was out of whack and it played like crap. Could not get the action where I wanted it so I requested a refund. The seller has a 7 day return window for this item. Was able to get a hold of them on Reverb for a return #. Sent the bass back via UPS (which I paid for out of pocket, per their policy) the following day and it was delivered to their warehouse on 6/5. Have contacted them several times since. First they told me 3-5 days, then 5-7, then 7-10, and finally "please just give us more time". It is now 6/16, over 10 days since the bass arrived back at their warehouse. I have reached out to them again asking to please just acknowledge that they have received it. I've sent a message to Reverb yesterday also asking for their help. Have not heard anything from either the seller or Reverb yet. I've never been in this position before. Usually I don't return purchases like this. The one time I had to send back a bass I purchased online it went very smoothly (Musicstorelive). Not sure where to go from here. At what point should I file a dispute with the bank who funds my credit card?