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Problems with Epifani customer service/sales?

Discussion in 'Amps and Cabs [BG]' started by TonyP-, Nov 7, 2005.

  1. TonyP-

    TonyP- Excuse me but you have your I-IV-V in my II-V-I Gold Supporting Member

    Aug 21, 2003
    Boston Mass
    A-Designs Audio Mike Lull Custom Guitars Gallien Krueger amplification Tsunami Cables GHS Strings RMI Basswitch Nordstrand Pickups
    Hello Folks

    I was wondering if anybody had issues ever with Epifani at all.
    If so please let me know. :rolleyes:

    They do not have a NE dealer and so I have been speaking to them directly. They have promised to call me back about making ma the older cabinet design with the older speakers.
    But never call back. Unfourtnely there older cabs I think sound great more so then the new ones. :scowl:

    I'm demoing so new cabs next week and I really hope they blow the Epifani's away. :p
  2. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Olympia, WA
    Frank, Joe, and Nick are the ones I have talked to when I called Epifani. I have had to wait a couple days for a return phone call on occasion, but that was the exception.

    I hope you realize all of those guys actually work during the day, and answer the phone when they can. Epifani does not have people sitting in cubicles with headsets on answering the phone.

    What cabs are you demoing that you hope blow the Epifani's away?

  3. jokerjkny


    Jan 19, 2002
    NY / NJ / PHL
    isnt nick in japan or somethin'?

    but i doubt most any manufacturer would go back ot their older cab w/ older speakers. they move onto more exciting aspects of where they can take their products.

    if anything, search thru ebay or even our classifieds. i see a good deal of older epifani stuff out there these days.

    and FYI, using the UL502 head w/ a UL series cab, w/ the mid cut switch, you can make the new cabs sound eerily like the older cabs.
  4. TonyP-

    TonyP- Excuse me but you have your I-IV-V in my II-V-I Gold Supporting Member

    Aug 21, 2003
    Boston Mass
    A-Designs Audio Mike Lull Custom Guitars Gallien Krueger amplification Tsunami Cables GHS Strings RMI Basswitch Nordstrand Pickups
    Hi Mike

    I'm well aware of the enviorment over there.
    I have spoken to Nick at the trade show a few times, and I understand how busy He can be. I'm demoing new prototype Berg's 3x10's. (They are in my backyard).

    If they are not any better sounding that I'm I will be lookign for the older New York or T series cabs.

    I'm not a fan of the NeoDymium drivers, for myself. (Thats just me)

  5. boogiebass


    Aug 16, 2000
    I just got off the phone with Joe today. Nick is, indeed, out of the country right now. Epifani customer service is top-notch, IME.

    On a related note, I own three NYC Epifani cabs (T-310, T-212 and T-112) and they do sound great...but not as great as the T-410UL! The 410 is all I take to gigs anymore unless it's a tiny room.
  6. TonyP-

    TonyP- Excuse me but you have your I-IV-V in my II-V-I Gold Supporting Member

    Aug 21, 2003
    Boston Mass
    A-Designs Audio Mike Lull Custom Guitars Gallien Krueger amplification Tsunami Cables GHS Strings RMI Basswitch Nordstrand Pickups
    Intresting......As I mentioned I have meet with Nick before and our conversations have gone well at that time I was actually working with Genz Benz. However nobody else has gotten back to me since my recent inquiry over at Epifani.

    If the bergs dont sound right I will be on the lookout for (2) T-310.
  7. Maybe their external business associate Richard Ruse here in LA (http://epifani.com/namm_gallery/Epifani%27s%20Marketing%20Man%20Richard%20Ruse%20lets%20us%20know%20that%20he%20can%20play%20too!.jpg)
    can help you out? Or, the guys at Bass XChange in LA might be able to speed up your request?
  8. Saying you are not a fan of Neo drivers is like saying you are not a fan of traditional drivers. There are many different levels of quality of Neo drivers. The B&C's that Epifani uses are amazing speakers IMO. After owning a number of their traditional cabs, I immediately sold them all when I heard the new UL line.... the UL line is much more precise, articulate and punchy (and lighter). The difference in sound is due, from my understanding, as much to the new crossover network as to the neo drivers themselves.

    If you have spent time with the new UL's and don't like them, that's totally cool. If you are biased against them because they are Neo's, you need to try them.

    Finally, some cabinet voicings (huge low end, etc.) sound wonderful when playing solo in a small room, but can be a negative when you get on the gig. If you A/B the UL's with the T's or NYC's, the traditional cabs do sound a little bigger in the low end. I do not find this an advantage on the pop/funk/jazz gigs that I do.

    Good luck with your search :)

    PS The only time I needed repair work on one of the old T's quite a while ago, the service was excellent. I know that a couple of years ago Nick and the gang decided to rely on their retailers much more for customer service and direct interaction with the customer (even to the point of eliminating drop shipping).
  9. There are different versions of the T-310. The early ones are 16 inches deep, the later ones and the NYC's are 18" deep. IMO, the later ones sound MUCH better, and per my earlier post, the UL's sound even better. I agree with a previous poster, the 410UL is simply AMAZING at any weight, much less the 57 pounds it weighs :bassist:
  10. TonyP-

    TonyP- Excuse me but you have your I-IV-V in my II-V-I Gold Supporting Member

    Aug 21, 2003
    Boston Mass
    A-Designs Audio Mike Lull Custom Guitars Gallien Krueger amplification Tsunami Cables GHS Strings RMI Basswitch Nordstrand Pickups
    To be honest I have only heard the Neo in a couple of cabinets.

    However I have A/B ed the 3-10’s when Nick was first introducing the UL's.
    Honestly I liked the older heavy ones more. I would be more interested in the 18” deep ones more. (Again that’s just me I like that low end on my 35” Modulus and really dug how it sounded I know I’m in the minority with liking the older ones more…Hey what can I say).

    I do appreciate all the input from everyone.

    The new Bergs are real shallow (for a 3x10) and are only 15” deep.

    I will give a report once I do this.
  11. All the cabs you are considering would sound awesome... just depends what sounds good to your ear, and how 'weight sensitive' you are. Let us know what you decide :bassist:
  12. jokerjkny


    Jan 19, 2002
    NY / NJ / PHL
    try PM'ing Mario Lewis. he's selling a few of his NYC cabs.
  13. MacGroove

    MacGroove Brother of the Groove with a 'Pocket Full of Funk'

    Oct 5, 2005
    Well than you won't mind one more. :)
    I've know Nick since he was building cabs out of his garage, so I'm sure he'll help you in any way he can. He is in Japan right now, so be alittle patient.
    I own two 210NYC's (don't use anymore) and use my 410UL exclusively. Nick says he gets several inguires for the old ones and claim they too prefer the tone, so there's got to be some difference. I just sold my T212. I love the tone of the UL's and don't miss the weight of the NYC's or T's.
    Yah, make shure you get the 18'' 310, I had one the first 310's and the extra inches make a difference.
    If you can get ahold of Richard Ruse, he'd be of great help.
  14. TonyP-

    TonyP- Excuse me but you have your I-IV-V in my II-V-I Gold Supporting Member

    Aug 21, 2003
    Boston Mass
    A-Designs Audio Mike Lull Custom Guitars Gallien Krueger amplification Tsunami Cables GHS Strings RMI Basswitch Nordstrand Pickups
    Thank you guys.......I really do appreciate all the insight.
    I'm actually posting this after a couple of blow off sessions from the Epifani orginazation. (The last one being a couple of weeks ago).
    I would have not posted the original post otherwise.

    And yes If I go with Nicks stuff I mostly likly will call Ricahrd Thanks MacGroove.

    Yes there is deffantly a tone differance. I have been a 4x10 guy since the late 80's I just want something a bit smaller. Honestly at NAMM a few years ago I thought He had the best sounding 3x10 there.

    I have been playing smaller rooms more so I really need a 3x10 (Actaully I would like 2 of them). 2x10 Don't cut it to me unless its a mellow gig.
  15. Mario Lewis

    Mario Lewis Supporting Member

    Jul 6, 2001
    Clinton, MD
    jUST THE 310. With my new rack (avalon 737 and Crest CA9) the 112's are now my boxes of choice.

    But on the UL/NYC debate, I've done the comparison, and the UL's are great at holding their own weight. I have a saying though.... once the rest of the band kicks in, ain't nobody gonna know.... they'll just hear you and what your fingers are doing to those stands of metal strings. Anyone who prefers one over the other is satisfying their ego and personal preferences. So, at this level, we are splitting hairs. A person that goes with the UL line probably does so because of the weight and the uniquely articulate midrange tone. The weight isn't an issue for me because I use hand trucks (actually a collapsable luggage cart) to go from car to stage... but more so because of the tone, it's lower and beefier. The UL's will hit you in the face, the NYC's will punch you in the gut....and you'll feel it for a while. That's the best way that I can describe it in laymen's terms.

    A friend of mine had a UL410, then he got a NYC 410 and the UL has been collecting dust ever since. I compared a pair of 210 UL's to a pair of 210 NYC's at Basscentral.... the NYC's sounded harder, more gutsy, the UL's sounded (in a way) more articulate and not as authoratative in the low's. Took my 310 to Aantone''s Music for an A/B comparison with the 310 UL. That's all he sells. Claims that guys are buying them like Bass Viagra.... he and I both agreed that the UL sounds very intelligent, the NYC will just kick yo @$$.

    A Funk and R&B PLayer would want the NYC's, a jazz and improv player on the A,D,G & C strings in the 10th -24th frets would want the UL's. Me? I funk... I slap...me want NYC.

    As for customer service.... the guys at Epifani have been great. Nick knows me when I call. Always glad to help. Fast shipping, quick with answers. The only concern I have is the availability of NYC drivers in a few years. I would like for them to at least still offer the NYC stuff, but I understand he has to make a business decision. And you build what sells.
  16. emjazz

    emjazz Supporting Member

    Feb 23, 2003
    Bronx, NY
    Trust me when I say that you will never miss the extra depth. ;) Have fun!
  17. Jason Carota

    Jason Carota

    Mar 1, 2002
    Lowell, MA
    Have you tried G Guitars in New Haven, CT? I purchased a T-112 from them.
  18. It's cool that we all hear things differently.... I also funk and slap and feel the UL line very much superior to the old T's, and moderately superior to the newer NYC's with the upgraded crossover. I like the much more articulate note definition of the UL's, and never have any problem with getting enough low end. In my experience, a good slap sound is never about getting enough low end, it's about not letting the lower mids and low end overwhelm the upper mids and treble articulation out in the room. I have very rarely heard a live bass player (in a small room using backline only) that has 'not enough bottom and too much definition'. It always seems to me to be just the opposite... a guy just slapping away and all you hear 50 feet back is the rumble. The UL's seems to solve that problem for me... plenty of punchy bottom, but the note definition that can really project a nicely executed slap pattern into a room.

    Again... we all hear things differently. I've always been kind of a fanatic about what my backline sounds like out in the room (in those situations where you have no PA support). I've been very surprised through the years what it has to sound like 'up close' in order for it to sound good 'way back'! I think that's the beauty of those Schroeder cabs.... they sound a little bit lower mid heavy up close, and maybe a little shy (at least the smaller cabs) in the under 60hz region. However, you get 20' away, and they just punch like crazy. :D Same thing, IMO with the larger UL cabs.
  19. prismacolor2


    Nov 6, 2003
    +1! The new proto-stuff is pretty sick (trust me - i know).

    I don't think that Jim would EVER incorporate size/weight decisions if they sinificantly sacrificed any usable tone. that's why there are no NEO Bergs.

    I'll actually be by Jims shop tomorrow am. If you stop by tomorrow, maybe I'll run into you.
  20. I get so tired of the 'Jim is a purist and won't use Neo's. :rollno: They are nice cabs.... IMO the Epi Neo's blow them away... that's why I own Epi's and not Berg's. Those who own Berg's feel the opposite. It's purely subjective, not 'better or worse'.

    It's totally cool if you like the sound of the Bergs, but please don't go with the 'Jim is an artist and Nick is a hack because Nick uses Neo's. :rollno: