I recently tried Stringjoy strings on my 5 string basses and was impressed. I have ordered from them 2 or 3 times in the past. The last order took longer than expected but I did get response from them regarding the delay in filling the order. On 9/21 I ordered another 5 string pack (not a custom gauge order) and got a confirmation email that they received the order. I have checked back after a few days and see that it said "processing". After 1 week it still says "processing" and I attempted to send them a message regarding my order from their website. The website gives an error message that the message could not be sent. SO, I used their email address from the website to use for information. I have been sending emails to them for the last 3 days with no response. There is NO phone number for customer support. Does anybody know what might be going on with them? I was initially impressed and would buy more strings from them but after this lack of response and finding that they have not even shipped the order, I will go back to my other strings. I do wonder if any TB'ers know what is going on with them. Are they still in business?