Product reviews DOA

Discussion in 'Off Topic [BG]' started by kserg, Jul 23, 2013.

  1. kserg


    Feb 20, 2004
    San Jose, CA
    Hey guys, question... If you buy something online and it arrives DOA, do you write a review based on that or do you exchange it and write a review after?

    I just don't get it and it annoys me when people give a product 1 star just because they got one that was DOA. Am i wrong here?
  2. MatticusMania

    MatticusMania LANA! HE REMEMBERS ME!

    Sep 10, 2008
    Pomona, SoCal
    If something arrives nonfunctional my first action is to contact the seller. I cant write a review on a nonfunctional item. I can, however, leave feedback on the seller.

    A few weeks ago I ordered an arm & bracket for my fridge door. It arrived quickly, but had gotten dinged up during shipping, despite its "Fragile" stickers. I left feedback on the poor packaging that resulted in a dented, but otherwise usable, item. The seller contacted me and offered a 50% refund if I removed my 3 star (neutral) feedback. Sure thing.

    As for items themselves, I can only rate them after having used them. If I get one that doesnt work I'll return it first.
  3. I would exchange it and write the review after using it, but I would probably note in the review that the first one didn't work. A potential buyer might want to know that.
  4. Being in the process of building a PC through mail order myself atm, this drives me crazy, especially in the context of fragile computer hardware. Shipping can be rough, things can get f***ed up very easy, get over it.
  5. IPA

    IPA Supporting Member

    May 5, 2010
    I figure it into the overall review's rating. Say I get a DOA, gets replaced, replacement is perfect 5 star item, gets knocked down to 3 or 4.
  6. TeeWX


    Apr 24, 2013
    The reason it arrived DOA may have absolutely nothing to do with the actual manufacturer of the item. If the shipping company destroys your custom shop bass that you ordered and you have to wait for a new one. That means they built your bass inferior to other bass options?
  7. DOA can happen for a number of reasons and to prettymuch anything.

    If they replace it easily and in a timely fashion, I'm happy. I'd only start to view it as an issue if it happened again.
  8. MatticusMania

    MatticusMania LANA! HE REMEMBERS ME!

    Sep 10, 2008
    Pomona, SoCal
    No, it doesnt mean that the bass itself was inferior. A damaged product is not a mark against the product itself, but rather an issue with the seller/manufacturer not properly packing the item for shipping.
  9. TeeWX


    Apr 24, 2013
    Obviously it doesn't mean that the bass itself was inferior. That is the reasoning here. You are rating a product based on how good the product itself performs. Giving a potentially great product a poor rating because some shipping company dropped it ten times does not accurately reflect the actual product being rated.
  10. tplyons


    Apr 6, 2003
    Madison, NJ
    My first iPhone 4 was DOA. Stuff happens. They replaced it within minutes and I was grinning ear to ear with my new toy. That was still a five star review.
  11. Product reviews are just that. Reviews for products. The rankings you give the product based on shipping, damaged goods, etc only tells me instantly that you are ignorant of what a review is.

    Put those in the comments but don't base the rank on the shipping, etc. Thats just low class, IMO.