I ordered a EMG BTC Control to try in a MTD CRB through a company called Gearnuts.com. Got it today, opened it up, and 2 wires and the battery clip are missing. Ugh.... Called Gearnuts and could not get anyone to answer. Left a message and they Did call me right back. The lady at Gearnuts was polite and helpful, but basically made it sound like unless I wanted to return it, they had to contact EMG direct and it would take a while to get me parts, if at all. I immediately got of the phone with Gearnuts and called EMG direct. Phone was answered FIRST RING by Stephanie at EMG. Explained to her the situation. I wasn't really expecting any resolve from EMG Directly because I bought the BTC from an outside vendor, whom Stephanie told me was Not an Authorized EMG dealer... She promptly asked me what was missing if I knew. I told her and she said "Okay, the missing parts will be in the mail!". No him nor haw, she just got my address and now my problem is fixed, with no charge or grief. The part I thought was coolest is that once I get the BTC installed, Stephanie wants me to call her back and let her know if it works correctly Because Gearnuts is not an Authorized dealer! She even wants to keep the Quality Control up on the people that Sell EMG Products! So, long story short, PROPS TO EMG CUSTOMER SERVICE and Stephanie for a VERY Positive experience!