I reached my breaking point after 4 years. I was a customer service rep in the collections department of an electric company. I have to endure verbal abuse and cussing by customers. When I first started there you could warn the customer 3 times and if they didnt stop then you could hang up on then. Then it went to just warning them no hang up. Now we cannot even warn them. just sit there and take it. We are out sourced by this electric comany so even if the company so it is highly unlikely that a customer would find our office if they tried. i have been sexually harrasesd by customers, verbally abused and had my life threatened but despite the fact I told a supervisor nothing was ever done. But having customers cuss at me and just be rude because theycant take responsiblity over for their bills just finally got to me. It was either go off the deep end or keep my sanity but be jobless for a while. Also , we could not get nasty to a customer no matter how nasty they were to us. What would you have done if you were in my shoes?