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really mad at EMG

Discussion in 'Pickups & Electronics [BG]' started by natebass, Nov 15, 2001.

  1. Nov 15, 2001 #1
    natebass

    natebass

    Sep 6, 2001
    Bremerton, WA
    Check this out!!! I had a problem with my main bass - and since my options were limited - I decided to order some EMG 35DC pickups for my Kubicki. I placed the order with BassNW, and talked to Gabe (who is a VERY nice person and I want all of you to know - THIS IS NOT THEIR FAULT). Gabe placed the order with EMG, because they only had one of them in stock, plus some pots so I could wire it in...anyways, EMG informed him that they had them in stock and it would take 3 business days, great news because I was subbing on a gig. 3 days come and go, in fact 2 weeks come and go...I end up cancelling the gig, because my bass sounds like crap. Then, I finally get the brainstorm to call BassNW to have them get the tracking number - they call, and shock of all shocks - THEY WERE COMPLETELY SOLD OUT. In fact, they would not have any until the week of Xmas...needless to say, I'm writing this so everybody knows what happened, so if you ever HAVE to get EMG's, make sure that the store has them...I know I will never use their products again ever.
     
  2. Nov 16, 2001 #2
    funkycarnivore

    funkycarnivore

    Sep 16, 2000
    California, United States
    Not to name names, but I have a feeling that this type of thing occurs with other companies too. It sucks, but EMG is not the only one.
     
  3. Nov 16, 2001 #3
    jwymore

    jwymore

    Jul 26, 2001
    Portland, OR
    I have heard similar stories about EMG lately and in fact have heard of some dealers dropping them because of delivery problems. Not sure if they are too busy to keep up with demand or are having hard times. Long shipping times seem to be a norm in the music parts business though.

    When I looked into becoming an EMG dealer they said right on the dealer application that normal lead time is 4 weeks. For that and other reasons I passed on signing up.
     
  4. Nov 16, 2001 #4
    ThunderStik

    ThunderStik Guest

    Jun 25, 2001
    Claremore OK.
    http://www.scottysguitarshop.com/new page.htm


    Try this place. I love emg's but I have had the same problem. Scotties always seems to have whatever I need in stock and I have never found anybody that could match their prices. Last time nobody in the whole damn country had a btc system and I came across them while surfing and called them up and 2 days later I had in my hand and $50 cheaper than anywhere else.:cool:
     
  5. Nov 16, 2001 #5
    neptoon

    neptoon

    Jul 25, 2000
    Kings Bay, GA
    hey, nate...from where around seattle are you located? i just transferred to bremerton from king's bay, ga, and i was trying to find maybe some cool places to hang out...maybe find an instructor up here and all. any suggestions? too bad about the emg's. i had a chance to go to bassnw and talk to gabe and all of the other guys. awesome place, indeed.
     
  6. Nov 16, 2001 #6
    KPJ

    KPJ

    Oct 2, 2001
    Methuen, MA USA
    I have heard that EMG keeps nothing in stock and custom builds everything. I placed an order for a BTC system the end of September through a local shop and was told to allow 6-8 weeks, so I'm still waiting! One of the guys at the store told me when I was checking on the status that he's seen EMG take 14-weeks and he's been dealing with them for fifteen years. He admitted that they are a pain, but the product is good. Hopefully I'll have my system soon, before I change my mind or get a G.A.S. attack.

    Gee, that new Yamaha BB1500A with the 3-way mid control sounds awfully nice...
     
  7. Nov 16, 2001 #7
    natebass

    natebass

    Sep 6, 2001
    Bremerton, WA
    I have known for some time that with some companies that a lead time is standard - I worked for 2 dealers in CA for a total of 5 years, plus worked retail for a bit...but to deliberately mislead the dealer and the customer is unethical - I would have had absolutely no problem waiting, had I been told this in the first place. My point is this: if you are dealing with any company, anywhere - the worst thing that they can do is to misrepresent themselves to the customer. If they had been honest with BassNW, everything would have been pretty easy going and laidback; however, EMG told BassNW that they were in stock and would be shipped immediately - NOT KOSHER in the music business or anywhere else!!!!!!!

    That being said, neptoon, I too live in Bremerton, and gig locally mainly at the casinos, but I do work on occasion at the Old Town, or JA Michaels in Port Orchard...small world, ain't it???
     
  8. Nov 16, 2001 #8
    geshel

    geshel

    Oct 2, 2001
    Seattle
    I had the same thing happen when I bought an Alembic F-2B through BassNW. They told me "two weeks", and then said that Alembic kept telling them "two weeks". This went on for three months before I finally got it. The thing I hate about this sort of thing is that you don't know who is yanking who's chain. I've heard great things about both BassNW and Alembic's customer support (although I know Alembic is a small-time operation and very very busy - I think Ron's mother assembles the preamps in their kitchen or something silly like that). I think what happened is Alembic was waiting on some supplies, and they kept getting the "two weeks" thing themselves. My main beef in the end was that BassNW never called me to tell me it wouldn't be in, I always called them after a week or two more went by then they said.
     
  9. Nov 16, 2001 #9
    natebass

    natebass

    Sep 6, 2001
    Bremerton, WA
    I'll still be shopping at BassNW though...as far as EMG goes, I'll recommend to anyone make sure that the store has it in stock, because getting something from them as a "special" item just won't happen...
     
  10. Nov 17, 2001 #10
    Angus

    Angus Supporting Member

    Apr 16, 2000
    Palo Alto, CA
    This happened to me when I ordered my Modulus from BassNW, too. 3 months late... :D.

    I still shop there, which I think says it all. Haven't been there in a SERIOUSLY long time, though.

    Sorry to hear about the EMGs. That really is unacceptable, and I can't imagine Bass NW is very happy about it, either. At least now you can order some real pickups. :)

    Wow...lots of Washingtonians in here, isn't there?
     
  11. Nov 17, 2001 #11
    fat-bottom

    fat-bottom

    Apr 2, 2001
    Portland, Oregon
    This is an unfortunate circumstance. Good thing you weren't dealing with the Bartolini's (Bill and his wife). You would have pickups exactly if and when they decided to produce and ship them. My experiences with them are the worst I have ever had with any company and any product. :(
     
  12. Nov 17, 2001 #12
    Pacman

    Pacman Layin' Down Time Staff Member Gold Supporting Member

    Apr 1, 2000
    Omaha, Nebraska
    Endorsing Artist: Roscoe Guitars, DR Strings, Aguilar Amplification
    I just ordered pickups from BassNW that weren't in stock (EMG DC40's) and they took two weeks. It ain't always bad, and they obviously are keeping a stock at the company.
     
  13. Nov 17, 2001 #13
    neptoon

    neptoon

    Jul 25, 2000
    Kings Bay, GA
    yeah....really. i'll have to go see you guys play sometime.
     
  14. Nov 17, 2001 #14
    Davidoc

    Davidoc

    Sep 2, 2000
    Northern VA and JMU
    I think it's emg.

    I wanted to order a emg preamp from guitar center, but they tole me 6 weeks for emg; their not reliable and take a long time to ship.
     
  15. Nov 27, 2001 #15
    cmassa

    cmassa Hello. My name is Chris, I'm a bass-aholic.

    Nov 27, 2001
    Chicago
  16. Nov 27, 2001 #16
    allan grossman

    allan grossman

    Sep 8, 2001
    surreal city, usa
    T Jay said...

    Good thing you weren't dealing with the Bartolini's (Bill and his wife). You would have pickups exactly if and when they decided to produce and ship them. My experiences with them are the worst I have ever had with any company and any product.

    I've been waiting two months for a set of barts for a bass I no longer own :mad: Gabe at bassnw really is great - but dealing with Bartolini has been an exercise in frustration. Email to Bill to check the status of this order went unanswered.

    allan