I had a problem involving a franchise oil change station and my atuomobile. I will be calling their customer service tomorrow. I have a feeling I may be unpleased with their CSR response to my situation. I am sadly not optimistic. In the case of bad service I would like to have a recorded copy of this conversation, so that I may seek legal recourse if necessary or even possibly post to the web so that other people can have an accurate accounting of my experience. So the question is: is it legal to record a telephone conversation? My understanding of wiretapping laws it that only one party needs to be aware of the recording for it to be legal. Is that the case? Or do I need to inform the CSR that I will be taping the call? Anyone?? Thanks in advance!!