REED JAMES - Hard time with him.

Discussion in 'Pickups & Electronics [BG]' started by irbass, Jul 12, 2013.

  1. irbass


    Jun 16, 2011
    Charlotte - NC
    I placed a order 6 months ago with REED JAMES , 2 pup's RJ Neos 4.5 - 1. After 3 months i start sending emails, So every time i sent a email to him, he told me next Friday fedex will pick it up, this was like 5 emails with the same answer. The last email he told me he sent to the wrong address and he got it back and he was sending for me friday,3 weeks ago.
    Lately he doesn't answer any email, and i tried call him today,
    and it goes directly to the voice mail and it's full.

    Anyone knows what going on?? He's always like that behind a schedule??

    Should i wait for it or should i cancel the payment in my credit card?? and get delanos

    Any help will be great..
  2. Oh, God. Don't tell me, not another horror story. Why won't these business owners just buckle down, and man up? Way too many of these stories on here. Good luck with your purchase.
    Barney Fife and Garret Graves like this.
  3. Tom Howland

    Tom Howland

    Feb 11, 2003

    Good luck.
    I had a two year nightmare with a builder I will keep unnamed.
    Hope it works out.
  4. Musiclogic

    Musiclogic Commercial User

    Aug 6, 2005
    Southwest Michigan
    Owner/Builder: HJC Customs USA, The Cool Lute, C G O
    Yes, Jim Reed is one of the worst businessmen on the planet, but he always gets the pickups done. He never makes anyone wait a year......THAT I KNOW OF:sly::what:.......LOL

    If you want RJE pickups, I would wait, the pickups are awesome, but if you are Sick of waiting and being put off, I would just cancel the order and get the Delanos.

    I know Jim, and I have 2 customers waiting on his pickups also, so I understand the frustration.:banghead::banghead::banghead:
  5. mmbongo

    mmbongo I have too many basses. Supporting Member

    Dang, hate to hear that. I've never used his pickups but I know some folks here that have and they didn't have any problems. Guess that was short lived.
  6. 3rdcurve

    3rdcurve Supporting Member

    Dec 26, 2008
    Sullivan, MO
    Brady Muckelroy has been using them in his custom basses for a while. I spec'd a pair if the ALNEO's for my build and they had my build sidelined for nearly 2 months. Brady was upset enough he wasn't sure he would do business with Jim anymore. In any case, I am glad I was able to get my pickups while I still could. Good luck!
  7. Funkinthetrunk

    Funkinthetrunk Registered User Supporting Member

    I have a set of humcancelling Js in a spalted maple covers from him. They sound great. I hope he not having any issues...he's a little rough around the edges, but a good dude.
  8. irbass


    Jun 16, 2011
    Charlotte - NC
    Looks like he's a good person. But six months it's too much just for a pup's
    I got my barefaced cab big twin from another country in 5 months.
    I'll wait for more comment's and I'll decide what to do.
    I'll post here my decision.
  9. Hopkins

    Hopkins Supporting Member Commercial User

    Nov 17, 2010
    Houston Tx
    Owner/Builder @Hopkins Guitars
    I ordered a set of MK1 shaped pick ups from him and received them in less than a week. The bridge pickup was noisy, so I called him, and he sent me another one out and told me to just send him the bad one when I got it replaced.

    My experience with him was outstanding, I hope he hasn't fallen into bad ways.
  10. irbass


    Jun 16, 2011
    Charlotte - NC
    I sent a email to him with new subject and he did answer it yesterday.

    He told he found the pup's ( that's means it was lost ) he'll send it on Monday, so it's better than Friday because Friday didn't work 5 times.

    I'm hoping this end without more stress.
    I'll keep posting...
  11. SGD Lutherie

    SGD Lutherie Inactive Commercial User

    Aug 21, 2008
    Bloomfield, NJ
    Owner, SGD Music Products
    Man up? Want to explain that in English?

    What you guys that don't run a small business, and are being paid by someone else don't get is that, with James, as well as with me, we are the business. If we are sick, etc., nothing gets done. So maybe you say "get some employees." We aren't that big yet. Can't afford to pay them.

    But what you get with this is when you order pickups from James, he makes you pickups. Not employee #2.

    Think of someone ordering a Stradivarius back in the day. Did you want Antonio to build it, or some young trainee? lol

    Anyway I have been following him on FaceBook and hope things turn around for him soon.

    Because I sure can relate.

    To the OP, wait. You waited this long already.
  12. Most of the greatest violins ever made are made by Stradivari's and AmatiĀ“s pupils. And yes, i will purchase a pup made by a pupil if the pup works fine and i have not to wait 6 month...
  13. SGD Lutherie

    SGD Lutherie Inactive Commercial User

    Aug 21, 2008
    Bloomfield, NJ
    Owner, SGD Music Products
    Then you probably need to stick with factory pickups were they are churning them out by the dozens. They "work fine".
  14. Are you saying factory pups are lower quality than handmade ones?

    The difference is just the "custom" factor, not the performance...
    gebass6 likes this.
  15. BlueTalon

    BlueTalon Happy Cynic Supporting Member

    Mar 20, 2011
    Inland Northwest
    Endorsing Artist: Turnstyle Switch
    Maybe, maybe not. There are a lot of variables.

    As a general rule, a large company has an advantage in that it can produce large quantities and sell them fairly inexpensively. But to produce something unique for one customer, it is usually quite a bit more expensive.

    A small company has an advantage in that it is usually more flexible, and can accommodate a person's unique order more easily. But with limited resources, it might take longer to produce.

    When it comes to customer service, big companies and small companies are all over the map. Some good, some bad.

    A factory pickup can work just as well as a custom pickup, and vice versa. But if you want something a little different than what is mass produced, you either have to settle for something you don't like as much, or pay the company a lot more to get exactly what you want, or go to another pickup maker. To each their own.
  16. irbass


    Jun 16, 2011
    Charlotte - NC
    @ SGD Lutherie's Avatar
    SGD Lutherie SGD
    David Schwab
    Owner, SGD Music Products

    I understand what you are saying.
    But we are missing honestly.

    It could be a year to finish the pup's but i have the right to know the truth.
    but every time there's a new schedule and that schedule changed 7 times.
    It's not personal, you know!! I'm sure he is a good guy, good friend, good family guy.
    But it's business i have my projects too, so i need the pup's to finish it.
    i trusted in his schedule.

    I have small business of home remolding, and always i tell the truth to the client. Some people wait for me 6 months but they know that from beginning. I've never have complain with my schedule.

    I sent a email to the owner of WYN bass, to ask him how much time to do a bass for me, and he answered it 2 years. He told me the truth, he knows what he's doing.
    I'm talking about this ( be honest )
  17. Of course "stuff happens" on occasion. But 5 emails and then the silent treatment? By "man-up", I think what the OP means is if you know darn well you have a huge backlog, then just say sorry dude I know I told you 6 months, but based on everything going on it looks like we're looking at 10 months. It's being strung along that nobody likes, and that there's no excuse for.
    gebass6 and squidtastic like this.
  18. irbass


    Jun 16, 2011
    Charlotte - NC
    Thanks for that.
    It's not easy.
    Still waiting...
  19. irbass


    Jun 16, 2011
    Charlotte - NC
    tomorrow will be 7 months that i placed the order with Reed James Neodymium bass pickups.
    I was looking go into neodymium stuff, but i got a big headache and a lot of stress.
    I don't understand why he can't do it, it's only 2 pup's .

    His website still open to order any pup's. - 25 to 45 days on standard and 45 to 90 days on custom stuff. My order is going to 210 days of waiting, and i got 5 emails saying next week fedex will pick it up and 1 email saying i found your pup's I'll send it Monday
    How he can leave it open to new orders if he's late 7 months with just 2 pup's.

    -Reed James ( Jim ) Please send my pup's or send my money back trough Paypal.

    I already paid you full, so be a good business man, and help me finish this hard time.
  20. Easy now. I certainly meant no disrespect in my reply. As a matter of fact, go back and re-read it. Are you back? I'll proceed then. All I'm sayin' is, just pick up the phone when it rings, or, AT LEAST EMPTY THE VOICE MAIL. How about clickin' a couple of keys to answer an email? Stephen Hawking does.....
    Look, I understand what it feels like when you come down with the oinks, and, you get sick. But, not answering ANYTHING for months on end? Unless the owner (God forbid) passes away, I really see no excuse. Come on, surely you have to agree with me on that. Right?
    I didn't see the power company give 2 $h!ts about me a few years back for bein' on medical leave when I was sick and off work. All I'm sayin' is, the world doesn't stop turnin' when things don't necessarily goes one's way. And, most of all, people don't forget bad business practices, either.