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Reverb seller not happy with 4 stars: WWTBD?

Discussion in 'Miscellaneous [BG]' started by Ian McLaughlin, Jun 5, 2019.


  1. Ian McLaughlin

    Ian McLaughlin

    Aug 11, 2018
    I left feedback today for a pedal I bought on Reverb.

    I know this pedal is meant to come with a "manual" (ok, an instruction/spec sheet), warranty card and a power adapter.

    I don't care about the warranty card because it's been modded (by JHS), so that's void. The sheet is easy enough to print out. But with the mod, this pedal cannot use batteries, so I was hoping for the power adapter. Yeah, I have a 1 Spot, but that's not the point. I might want to sell it at some point.

    So I gave him 4 stars:
    He wrote to me:
    I'm not gonna paste the entire original ad here, but here's what he's referring to:
    AFAIK, you can't change feedback after it's been submitted.

    Should I feel bad? Should I write him back? Should I ask Reverb if I can change my rating?

    WWTBD???
     
  2. Stumbo

    Stumbo Guest

    Feb 11, 2008
    Yeah, less stars for what you think should come with an item is not cool.
    Sure, write Reverb, see what they say.
    Write him too!
     
    Ian McLaughlin likes this.
  3. Nashrakh

    Nashrakh

    Aug 16, 2008
    Hamburg, Germany
    Unless otherwise specified (aka explicitly written or photographed), I would always assume to only get what I see or what is in the description. There's no power supply in it, and I assume it's not in the photos either.

    So I think your expectations were a bit too high on this one.

    I would ask for a change of rating, I would be surprised if they won't. But you never know.
     
  4. Ian McLaughlin

    Ian McLaughlin

    Aug 11, 2018
    I wrote to Reverb and they changed it to 5.

    I will sleep well tonite!
     
  5. SgtHulka

    SgtHulka

    Mar 29, 2019
    The rating system is so skewed all right. I personally feel like five stars is a reward and reserved for above and beyond service. Giving someone four stars out of 5 for simply shipping an item seems extremely reasonable to me.

    A 5-star rating might have been something like, " even though it didn't have the original manual seller took the time to print one out and put it in the box for me."
     
    Ian McLaughlin likes this.
  6. DiabolusInMusic

    DiabolusInMusic Functionless Art is Merely Tolerated Vandalism

    What more could the seller have done in this case? They did exactly what they were supposed to do. I think your standards might be too high if you think doing a job exactly as advertised isn't worth 5/5.
     
  7. SgtHulka

    SgtHulka

    Mar 29, 2019
    I edited my post to display what I might expect for five stars.
     
    Stumbo likes this.
  8. two fingers

    two fingers Opinionated blowhard. But not mad about it. Gold Supporting Member

    Feb 7, 2005
    Eastern NC USA
    I think you were on the bubble but chose to take the high road. Karma points!
     
    Plake, RiffwRiter and Ian McLaughlin like this.
  9. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

     
    Feb 28, 2021

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