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Sam Ash frustration.

Discussion in 'Miscellaneous [BG]' started by coffee-sipper, Jul 15, 2003.


  1. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    Any suggestions welcome! I have been trying to buy an acoustic bass from SamAsh.com for a week and been having a hell of time getting any decent customer service. I actually applied for the SamAsh card so as to get my order 12 mos financing but for some reason I got the card but the order didn't go through. Everytime I call to try and straighten things out I get someone worse on the phone that has no clue. Also I was told I could get the bass for less than the advertised price bec. It was less at the Charlotte store but they never said how I go about ordering that way. RRRR! Does anyone have a contact in Sam Ash that I can help me get passed the frustrating customer (dis)service? Any other suggestins welcome.


    I just want to play the bass not talk on the phone about the bass I want to play!
     
  2. Josh Ryan

    Josh Ryan - that dog won't hunt, Monsignor. Staff Member Supporting Member

    Mar 24, 2001
    I've never gotten anything close to competency or acceptable service the two times I tried Sam Ash. I suggest getting a different C.C. and buying it somewhere else.
     
  3. I guess the nickname Sam A$$ is quite accurate. :D
     
  4. "Sam Ash frustration"

    Those three words are an exercise in redundancy.;)
     
  5. pyrohr

    pyrohr

    Aug 28, 2001
    Pakistani compound
    I deal with Sam Ash all the time. I live in N.Y.C. and they have a few stores here. I have bought from most of them and have alway's been treated no less than the best at all the stores I have been to. Any Sam Ash I walk into if I see something I want I just say to the rep "how much" and they alway's give me a better price than what's on the tag. I have never payed the price on the sku since shopping there. I must say, I have bought a lot of gear there (check profile) and have made friends at every store I have been to. If I want it and they don't have it they will order it. if I have a fender question they can't answer they get on the phone and call fender in front of me and get the answers I'm looking for. In two years I have bought alot of stuff from these guy's and have gotten some crazy deals. What I am trying to say here is sometimes it pays to develop a relationship with people you choose to do business with, and I myself can't find a bad thing to say about them.
     
  6. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    "pyrohr"
    I think you summed it up! If you are a trying to buy a low end instrument from a chain store you are crap in their eyes. However, if you are buying top of line gear you're the man! I waited in a guitar center for a half hour with a bass in one hand and a credit card in the other while the guitar peddler was trying to bag a higher sale. I guess this is what us hobby bass players, who live in a big city, have to deal with. When I was an undergraduate at UMass I would go to the local shop and they would always hand me really crazy vintage equipement and say, "hey play this", even though they knew all I could play (on a 6 string) was mary had a little lamb.
     
  7. I pretty much have to agree with pyrohr. My local music shop is the Sam Ash store on Queens Blvd. Yuri, Nate and Alan have always been very helpful, and what I like about this store the most is that they leave me alone when I just want to check stuff out. When I say I just checked out such and such a bass over the weekend, this is where I do it. I bought my Fender Bassman 60, my Yamaha 5 string and my Stingray there, along with my Zoom 506 pedal and countless sets of strings.

    Coffee-sipper, I do believe you're having problems with them, but, I think this can happen with any Company in any line of retail, especially online. Sorry to hear it.

    When will merchants realize that good service online is evert bit, if not more important, as good service in person. :confused:

    Mike
     
  8. pyrohr

    pyrohr

    Aug 28, 2001
    Pakistani compound
    Yes Mike that is the way they treat me too. When I walk in they come over and say hi, ask me how I've been then say if you need help let me know. Hey Mike do you know little steve from queens blvd? That's one of my buddy's and he's at the carle place store now. Most times If I want to know if a particular store has whatever I call and they tell me over the phone, price and all. they have guitar reps that call me at home when good used axes come thru the door so I get first dibbs.
     
  9. Skorzen

    Skorzen

    Mar 15, 2002
    Springfield MA
    Just out of curiosity was that umass Amherst? do you remember the name of the shop?
     
  10. Pyrohr, I honestly can't say that I know little Steve, but, if he used to work in the Queens store, I had to have seen him at one time.

    Mike
     
  11. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    Thanks for the replies. I apologize for venting and possibly hurting anyones feelings.
     
  12. Josh Ryan

    Josh Ryan - that dog won't hunt, Monsignor. Staff Member Supporting Member

    Mar 24, 2001
    Yeah, I'm dying to know what shop. I'd be shocked if you say Amherst Music, those guys have always been really cool to me.
     
  13. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    Amherst Music it is.

    Yes that place rules!

    I live in Raleigh now so it's a long drive:) however, when I am in town I always stop by. Downtown sounds is cool too mainly because they leave me alone when I bring my kids in. I think Amherst Music has made me really spoiled about quality service.
     
  14. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    BTW
    The guitar that the Amherst Music guy told me to play was something like a 60s Gibson Es335(I don't now much about guitars). It was really nice and man, that was probably the best rendition of Mary had a little lamb - ever.
     
  15. Skorzen

    Skorzen

    Mar 15, 2002
    Springfield MA
    "Amherst music" = "Amherst Music House"?

    If so it is a much smaller would then I thought, I am very good friends with Rusty over at Amherst Music House. He is a seriously rocking guy.
     
  16. PhatBasstard

    PhatBasstard Spector Dissector Supporting Member

    Feb 3, 2002
    Las Vegas, NV.
    Here's a nice Sam Ash story:

    Sam Ash just openned here in Vegas.
    They went into the old Mars Music building.
    Even though their building is about about 3 times the size (the building was a huge grocery store before Mars) of the Hollywood CA. location (that I make frequent trips to), it has about half the Bass inventory (and about 1/10 the diversity).

    Now I hated most of the people at Mars for being lazy, slow and for the most part incompetent and ignorant of the gear they sold.

    I was quite happy when I heard Sam Ash was going to replace Mars, but.......

    Sam Ash hired all the same people Mars just FIRED! :rolleyes: :mad:
     
  17. Josh Ryan

    Josh Ryan - that dog won't hunt, Monsignor. Staff Member Supporting Member

    Mar 24, 2001
    Yep, Rusty has been answering questions for me and giving me great deals for years.
     
  18. coffee-sipper

    coffee-sipper

    Jul 10, 2003
    Raleigh NC
    Where are you guys from? I am originally from Northampton went to high school in Easthampton then college at UMass and now in grad school at NC State.
     
  19. Josh Ryan

    Josh Ryan - that dog won't hunt, Monsignor. Staff Member Supporting Member

    Mar 24, 2001
    Eastern MA, college at Umass, and just stayed out here.