...but I just had another great experience. I recently bought a USED Fender Victor Bailey Jazz Bass. I guess I wasn't paying too much attention, because when I got home and changed the strings I noticed that 4 of the 5 machine heads were missing the screw that retains the thumb screw on the body of the head. They still work fine, but it still bothered me. I decided to call Fender CS and see if they could sell me some. Not only did someone pick up the phone right away, but he went and found some screws and is sending them to me for free. All that despite the fact that he knew I wasn't the original owner. This has been my second positive contact with Fender CS, both on used basses. Maybe I'm just lucky, but I hear so much bad news about their products and service that I thought I would share a positive experience.