Heard through the grapevine that they're in serious financial trouble and after going through this experience, I'm inclined to not be surprised in the least. Wanted to buy a specific dishwasher. Called 5 stores (3x) and nobody answered, ever. Called their main 1-800 number and asked them to point me towards a store that has it in stock and apparently they lack the ability to do this. Huh? OK, I order it through their main office with my Visa which is charged right away. That was on the 5th and I was told that it should arrive on the 9th at the store. We're the 18th and it still hasn't showed up. Got fed up with this BS and found the exact same model 50$ off at another huge regional chain that had it in stock. Drove up, paid, and brought it home. I call Sears to cancel and get refunded, but they state they can't because it's in transit... which they've told me since the 5th. Now, their opening an investigation to find out where the item is. Apparently, I'll only be able to get refunded once it comes back to the warehouse. So I need to wait for it to finally arrive at the store (if ever) after which it'll need to be re-shipped back to the warehouse. Once it's confirmed as being received back, I'll get my money back. What... the... @$%^? So many fails... 1. 5 stores called multiple times with no answer. 2. Impossible to check store stock from main office. 3. 13 days after order (and 9 after the promised deadline), still no dishwasher. 4. Item found cheaper elsewhere... 5. ...and in stock. 6. Can't get refunded right away even though they KNOW I never took possession of the item. 7. Need to wait a few days for an update. Every single person I've spoken to has been wholly unhelpful and dismissive about the issues I've encountered. No apology has been given, either. It's been an absolute polar opposite experience at Leon's (the other store). Whether on the phone or in person, everybody's gone the extra mile with a smile and there's been absolutely no wait time whatsoever on the phone. Incredibly frustrating and regardless of the outcome, I'll make it a point never to shop at Sears ever again. They're flawed in so many ways and frankly won't weep if they ever declare bankruptcy.