Sending an amp into manufacturer?

Discussion in 'Amps and Cabs [BG]' started by ElephantTalk, Nov 15, 2005.

  1. ElephantTalk


    Jan 20, 2005
    I have an iAmp600.
    Recently the mute switch has been cutting me off while playing.
    I emailed EA and they say that I should send the head in for them to look at it.

    What do I need to do to insure that nothing bad happens to the head?
    I've never sent something back to the manufacturer.

  2. Folmeister

    Folmeister Knowledge is Good - Emile Faber Supporting Member

    May 7, 2003
    Tomball, Texas
    If you don't have them, contact the manufacturer and request the regular shipping materials that come with the amp (box, foam, bags). Then you can ship it in a manner that will give you some assurance that it is safe. Also, make sure you meet the packing qualifications for whatever shipping comapny you use. I'd insure it and track it!
  3. Kael


    Dec 26, 2004
    Oklahoma City
    couple of thoughts

    1) Insure it for replacement value. Duh.
    2) Over pack it. Decide how much large bubble wrap you need then triple it.
    3) If it is damaged in shipping they'll try to say that it wasn't packed correctly, so pack it at a ups store in front of a ups employee if needed.