I hope this is the right spot for a little venting. I had an Ibanez Portamento that I really liked in many ways. I found after having it a few months that there were significant electronic issues. A bad plug, horrible wiring, a defective pre-amp, and fuzzy tone intermittently from the Piezo. Anything can have issues-- thats what warranties and insurances policies are for. However, after 3 months, all we had was wrong parts shipped, delays, rep changes, additional requests for the receipt, and little action. The bass basically hung on the wall. I would like to say that the tech at Guitar Center and the rest of the staff were great. Very communicative on the issues and whatever progress we had. I almost felt sorry for the guy as he continued to fight the battle. At one point he told me there were like 20 such cases that were underway for various Ibanez guitars. Pretty sad. After the rep changed and we started over the last time I asked if I could just exchange the bass and the manager agreed. I know GC takes some heat here, and each location is different, but mine is top notch. The staff cares about the customer and like all cases attitude reflects leadership. All this is to say, if you are considering Ibanez, in my opinion, buyer beware. I will never buy another. If you are looking for a good customer service experience, talk to your local GC. Ibanez, shame on you.