Should I return this? take discount? Those experienced with Ibanez SR SR 1400 Premiums or Wenge

Discussion in 'Basses [BG]' started by JoeCow, Jul 19, 2017.

  1. Yes return it

    32 vote(s)
    84.2%
  2. NO

    2 vote(s)
    5.3%
  3. Yes but keep it anyways (explain in reply)

    0 vote(s)
    0.0%
  4. Other (explain in posts)

    2 vote(s)
    5.3%
  5. TAKE $175 off option!

    3 vote(s)
    7.9%
Multiple votes are allowed.
  1. JoeCow

    JoeCow Guest

    Jul 12, 2017
    1 crack or gain (11).jpg crack or gain (3).jpg crack or gain (4).jpg crack or gain (5).jpg crack or gain (6).jpg crack or gain (8).jpg crack or gain (15).jpg knot (4).jpg knot (6).jpg

    UPDATE I was offered the choice of returning it for full refund of what I payed so far, or to accept 178 dollars off sorry if the poll says 175, its actually $178.85.. I will add an option to the poll to reflect this.. I'm still interested in all your opinions and input. Thank you for all your help folks!

    UPDATE 2: What happened was this: I e-mailed them saying pretty much that Im not sure Im making myself clear that it is a problem and my tech said it could possibly worsen over time and that I've been on forums asking advice and everyone I've showed it too said I should return it but all they did was show me this link to another forum post and say deal with it pretty much... after they already made the offer of money off... What I was thinking of doing was using the discount and repairing the crack because I do enjoy that particular bass for its awesome playability... and other reasons that make it special if it were not for that freaking unsightly void/crack.. but now they are not even offering me the discount anymore it seems unless I'm misunderstanding them and they meant that they can't offer any more of a discount.. but i'm pretty sure the wording is self-explanatory..

    "We are, unfortunately, unable to offer a discount as this appears to be the nature of the material used. We apologize for any inconvenience. However, if you are still dissatisfied and wish to return the guitar for a refund you may. Please reply to this email if you would prefer this option."

    So what does that mean... return it or keep it but you can't have the discount now? I'm so frustrated....

    https://www.thegearpage.net/board/index.php?threads/wenge-necks-anyone.1154841/

    UPDATE 3:
    Okay so I guess I was talking to the Product Specialist Supervisor anyways so I wouldn't be able to go over his head much to try and resolve it better... after asking them if they were going back on their word of the original discount and ranting a bit at how unbelievable it is that they are trying to pass off what everyone knows is a blemish as just a normal characteristic that should be accepted.. They said they would honor their original offer.

    In the end.. I know I won't be doing business with them again.. Thought they did try to work with me to a degree, it just seemed like they were oblivious to the true nature of my problem and wanted to compare apples to oranges and go against common knowledge.. From the start it's been a bad situation when fedex said it weighed 3 pounds and the box looked like it went through a buzz-saw.. I've done business with them for years with no major incidents but I certainly will not be shopping here again.


    ORIGINAL POST: OKay so I got a brand new SR1400 MLG and I've seen a couple at music shops but not being able to afford one in a lump sum, I use a certain company so I can pay it off over time. no biggie I've used them before for other gear. I have some nice guitars I've gotten there and I'm primarily a guitar player all my life but I took up the bass a few years ago as well, I previously was using a cheap but good bass SX Ursa but It came time where I began playing bass seriously enough to invest into something closer to the quality my guitars were..

    1 Anyways I noticed what looks like a crack or a REALLY long and deep grain on the side of the neck and i'm wondering if this is normal, if anyone else who may have one of these has something similar.. its over 2 inches long I'm guessing, I can kind of feel it when my hand goes over the area during play.. but not that much (yet dunno if it will change). Otherwise the bass place nice, seems like it was set up already by ibanez, and didn't need any adjustments out of the box (a first with online music stores for me). However although I've played a couple in music shops before making my choice to order this when I compared playability and tone to others in the shop, I'm not vastly experienced with Ibanez premiums or wenge really, most guitars and bassess I own are maple.. I know that it can be a bit more porous and it seems to help the tone a bit but none of the others I seen had such a big and long gap in the wood like this,

    2. also I notice what looks like a small knot on the back of the headstock and im not sure if this is an issue or not..


    so Im hoping someone else who has one or has played them can offer their insights..

    I can always exchange it again if need be... That's it.. If you wish you can continue reading to see how I came upon this



    Anyways I opt to buy the SR1400 MLG after playing a few at a local music shop. Unfortunately I don't make enough to just buy one outright nor does my gf who is gifting this bass to me since she loves hearing me play and supports it... so I opted to use an online retailer for its payment plan system.. Anyways The first one arrives and has some issues that affected playability and neck stability as well as scratches in the finish.. so I ask for an exchange.. no big deal it happens...

    the replacement gets to me.. book is messed up, inner box looks messed up too.. fedex said it only weighed 3 pounds in tracking info, diverted my package out of my city rather than deliver it early and oh it was shipped with the body on top thus all the weight on the neck, so I wasn't exactly optimistic at this point.. I open it up snapping photos of everything and doing an unboxing video... the multi-tool was not sealed on one end, and when I finally get to the bass it plays just fine but has minor scratches on the finish that you can only see with a flashlight..

    It wasn't long before I noticed the Knot and the very long, deep grain or crack and thought maybe I should ask around before trying to exchange again.. If it is a problem I will likely exchange it if I can't get them to drop the price because I dont make enough to be able to send this off to a repair shop for 75 bucks an hour lol.. and I dont like the idea of having to fill something in on a brand new instrument... that's assuming its a problem at all.. Thanks for the advice!
     

    Attached Files:

    Last edited: Jul 26, 2017
  2. charlie monroe

    charlie monroe Gold Supporting Member

    Feb 14, 2011
    Buffalo, NY
    Return it
     
  3. JoeCow

    JoeCow Guest

    Jul 12, 2017
    I see. so i'm assuming you have experience with ibanez SR premium or other bass's that use Wenge? Your answer was pretty short and too the point.. no problem there, just wondering if you had anything else to add as to your answer.. Some elaboration may be helpful when I contact the retailer's customer support.
     
    Last edited: Jul 21, 2017
  4. charlie monroe

    charlie monroe Gold Supporting Member

    Feb 14, 2011
    Buffalo, NY
    I don't have a crystal ball, so don't know if the condition will deteriorate - but it certainly won't heal itself.

    Two things.

    - You are paying full retail plus vig for a brand new bass that is not in perfect condition. That's a lot of money for something that has question marks built in. Will you ever be at peace with it?

    - If you ever need to move it down the road in future, those defects will make it very difficult to get your money out. I predict no sale or a sale at significant loss.

    This is only your problem if you allow it to be.
     
    gpx1200, Ikkir and dralionux like this.
  5. Zooberwerx

    Zooberwerx Gold Supporting Member

    Dec 21, 2002
    Virginia Beach, VA
    Wenge will do that and things will probably get worse over time, at least cosmetically. Can't say if the fault will affect functionality, though. Had that happen to at least one wenge fretboard that passed through my hands. Either way, that would bother me to no end.

    Riis
     
  6. Doctor J

    Doctor J

    Dec 23, 2005
    Your thoughts are along the lines of what I thought the first time I bought a bass with a wenge neck, but that seems to be quite normal, in my experience. Wenge is a very different wood, sometimes you hit a seam in the grain and it looks like a crack, that's just the way it is. Either you accept it's natural or you realise wenge is not for you. Nothing there would bother me. I would play with confidence.
     
    el_Bajo_Verde likes this.
  7. JoeCow

    JoeCow Guest

    Jul 12, 2017
    That you for your responses. Now I'm not worried about resale value or anything, I plain to play the bass until it can play no more, but it dose bother me if its cracked upon delivery and I start wondering if it was fedex's incompetency or perhaps the retailers themselves for putting the dang thing upside down in the otter box so all the weight was put onto the neck that may have caused it or worsened it, since its like 2 long grains joined together... I've seen long grains on some other guitar and basses but this one is pretty dang long, longer than 2 inches now and it's so close to where it meets the rosewood fretboard which also can have some deep and long grains so I fear it could end up becoming an issue in the long term a lot sooner than it should...

    Don't get me wrong I expect damage to a bass or any instrument to happen over time and I even love some of the imperfections of some of my battle-worn equipment but this was not something I expected to see right out of the box you know? I suppose rather than it having happened over the course of a year of playing.. it leaves a different kind of feeling. Like charlie said, about question marks built into it... If I had however been delivered one without such a cosmetic issue from the start any issue I got later down the line wouldn't psychology feel as bad... I won't always have the "did I get chumped" thought... So maybe that's half the battle right there.. I start getting into the 1000 buck range, I don't like to have these kind of "what ifs" Thing is like I said I played quite a few locally and examined them pretty well and I did notice some deep grain but nothing like this and not so close to the fretboard. This is why If I could afford it I would have bought one locally full price even though in a sense locally at least there's not really many "brand new" instruments since every one of them are likely taken off the rack from time to time and played by whoever comes into the shop, but at least you get the peace of mind knowing what your gonna get right from the start.

    Anyways sorry for the long post, and thank you for all your responses.. I asked a guy at my local skips music who also corroborated that this can happen with wenge but in his opinion I should still return it and that it should not happen outside the box like that or I should have been offered a "blemished" discount and that hes not seen it happen this bad even a year out. Then he went on a rant how he suspects some online music shops buy b-stock and sell it as A stock but that's another story.
     
    Last edited: Jul 21, 2017
    charlie monroe likes this.
  8. two fingers

    two fingers Opinionated blowhard. But not mad about it. Inactive

    Feb 7, 2005
    Eastern NC USA
    I am going to contradict myself. :D

    I have owned a few basses with wenge parts. There is no perfect piece of wenge. It has anomalies all through it. It is likely not a structural issue.

    That being said, that big crack would bug me the whole time I owned the bass, so I would send that one back. Even if I knew deep down it would likely not be a structural problem, it would cross my mind every single time I picked up the bass.

    I used to own a really nice Fender bass that had the typical E string tuner crack. It had been professionally repaired with injected epoxy. I knew it wasn't a big problem. I knew it was stable. But it bugged me every time I tuned the E string.
     
  9. NoiseNinja

    NoiseNinja Experimental-psychedelic-ambient-noise-drone Inactive

    Feb 23, 2011
    Denmark
    Under normal circumstances I would keep it if someone happened to send me free crack, not in this case though. :p

    I voted other:

    It will most likely never be anything else than a pure cosmetically problem, though I suggest you return it anyway, cause the store shouldn't be selling you damaged products charging full price.

    An other option is that you call the store explain them the problem, send them photo documentation and have them cut down on the amount of money you'll have to pay for it, I'd say significantly, since that is one big crack, even if it's purely cosmetically.
     
    JoeCow likes this.
  10. JoeCow

    JoeCow Guest

    Jul 12, 2017
    LOl nice answer. and yes I documented the thing soon as fedex dropped it off in a gassed open box, before I even realized the thing was put in the outer box NECK DOWN.. like *** was that about. I made an unboxing video and everything which also showed part of the stuff may have been opened previously too.. which I didn't really care about until I seen the crack or super grain whatever it is.. I've been in contact with the customer support a bit now, and they are treating this well enough, even looking at their inventory to compare to mine..

    Since they are already doing that I'm gonna ask them to show me photos of some of these stock or if they find one without that kind of thing at least not such a gnarly looking one and send it too me.. and this time with "top" and "fragile" marked on the box someplace... that is if they do this.. which they should.. I'm not in the wrong here after all and I've seen other SR1400s at music shops that totally didn't have this thing going on.. Cosmetic or no... Id still not pay full price for something with that kind of cosmetic issue.. id buy it as blemished at a reduced rate..
     
  11. Templar

    Templar Rythm Wrangler Supporting Member

    I wouldn't accept that on a brand new bass at full price, either. No way. Those big cracks look more like inferior quality wood than shipping damage to me.

    I've had many basses with wenge necks and fret boards (and still do). None have ever had any noticeable cracks or extra large grain imperfections like yours has. Not even close.

    Are you sure that bass isn't a factory "blem" or a "second", or a "seller refurbished"?

    Whatever the reason, I vote = Return It.

    Good luck.
     
  12. johnson79

    johnson79

    Jan 8, 2010
    Lancaster, PA
    Wenge will do that, but I'd return it. It's brand new and should be relatively perfect.
     
  13. JoeCow

    JoeCow Guest

    Jul 12, 2017
    That's possible if the online store is buying B stock and selling it at A stock rate.. that would be some B.S but I doubt that's that case after doing some research on it it and talking to my local tech from what I can see now wenge often looks like that with little but deep grains.. its normal if your getting REAL wenge, However MINUS the giant 2+ inch one which is NOT as normal or is wood that should not have been used.. Almost all wenge has anomalies. Now if you live in a place with more humidity, will sometimes not see such things as often. it won't show as much but those who live in CA, AZ, and so on often will notice this kind of thing and it doesn't usually affect the tone or strength. (once again minus the giant crack or super grain which IS excessive)....

    The first bass I got had problems totally unrelated to any cracks but then the replacement comes, works perfectly but has that ugly ass giant super grain/crack.. so hopefully 3rd times the charm..

    Also keep in mind Im using a HD camera so even the natural grains next to the giant monster look pretty awful but they are actually not that bad when seen with your eyes.. . Take a look at your wenge necks and if you have an HD camera take very close photos of them and you may notice similar things, a maybe bit less because you're in PA and i'm in CA. and yours will thus have a bit more moisture in them then mine will.
     
  14. Templar

    Templar Rythm Wrangler Supporting Member

    Sounds like either you don't have much experience with wenge, or your "HD" pics are distorting the actual severity of the issue, in which case what is the point of this thread?
     
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  15. JoeCow

    JoeCow Guest

    Jul 12, 2017
    Your right I dont have much experience with wenge, hence the point of the thread, however the thread served its point by helping to educate me since the responses from the others prompted me to investigate certain things further. There are at least 2 others besides you who have said they owned wenge made equipment and have stated that anomalies in it are normal.. as did my tech which I seen long after I started the thread. I have since then had the time to look over quite a few examples of wenge equipment and pieces of wood in various states of construction.. open grain finish and wenges characteristics are bound to show imperfections in some items. You'll see a lot of deep grains in wenge.. but yes once again this one was an anomaly because of how long, deep, and wide it is... its like 2 grain pockets were linked when a seam was hit..

    Yes my HD camera can made it look bigger... and I did a close up of it.. not normal eye distance... I only mentioned it cause you said "cracks" there is only one crack the other image I found was a knot, not a crack so I was trying to clarify.. But yea I would be surprised if your wenge equipment didn't have anything, or if you took a close up photo if it didn't have any open holes or lines at any part of it.. even rosewood dose that... a bit slightly less deep. I agree with you that the big one is NOT normal or if it is, its a piece of wood that should probably not have been used... please dont misunderstand me. Most everyone that's posted so far as well as my tech. agrees its a bit hideous but that wenge does have deep grains . Im not saying I didnt get shafted lol.. I certainly did.. just that all the other holes you see are normal.
    __________________
    Well seems now my choice is either complete refund of what I payed so far or 178.78 bucks off off the total price.. they will not let me exchange it again... so it seems now I have to make a choice.. I don't care about other little imperfections on a naturally anomalous wood but that was one hell of a crack/ super grain..
     
    Last edited: Jul 23, 2017
  16. JoeCow

    JoeCow Guest

    Jul 12, 2017
    So what do you all think about the 175 bucks off? its a 1199 dollar bass and beyond that, it plays and beyond the looks it plays as it should for now.. Very good tone, easy to play, no fret buzz to speak of even while played acoustically on the low E string. (not that I play it acoustically lol.. but When I test for buzz I do so that way first, then plug it in and see how much if any of the buzz translates to the amp which often times never dose in my instruments I've choosen so far.) would that discount make it worth it too you?

    Since this is on payment plan that amounts to my 2 last payments being dropped.. Im not sure if I want to return it now or take the discount.. if they had offered a tad more it would be an easier choice I guess..
     
  17. two fingers

    two fingers Opinionated blowhard. But not mad about it. Inactive

    Feb 7, 2005
    Eastern NC USA
    I would still swap it out if that's an option.
     
  18. JoeCow

    JoeCow Guest

    Jul 12, 2017
    its either discount or return they will not swap it out again.. so its refund what I payed so far, shop somewhere else and hope they have a similar payment plan system.. or no SR primum for me in the near or long term future. I don't make enough to pay more then 100-120 bucks a month with my other bills.. and certainly cant do it full price at once.. $1199 may not be a lot of money to some folks but it is for me... this was supposed to me my "nice bass" lol... to go with my gibson les paul guitar. and this was as high as I could reasonably go with all current obligations going..
     
  19. Doctor J

    Doctor J

    Dec 23, 2005
    I would take the discount and enjoy the bass, buy myself some beers and a little fridge to chill them in :)
     
    JoeCow likes this.
  20. Zooberwerx

    Zooberwerx Gold Supporting Member

    Dec 21, 2002
    Virginia Beach, VA
    I'd return it for a refund and re-set my sights for something else unless you're enamored with wenge necks. There's a good reason Warwick abandoned all-wenge necks some years back: for whatever reason, the quality, cost, and / or availability became prohibitive and they switched to ovangkol. I'd be hard-pressed to look at that neck every day and say "...I paid $1200 for this?!?". Take the same cash and look at some of the quality offerings in the TB classifieds then get back to us.

    Riis