I've been going to a weekly local blues jam for the past several month. Recently, the bassist in the house band, who typically brings a small speaker cabinet with an Acoustic Image amplifier, started bringing a small PA rig. When I asked why, he said his regular amp was on the fritz. Several weeks passed and I asked if it was in repair and was told it wasn't. Since I had the wherewithal to perhaps fix it, I offered to look at it. When I got back home and pulled the lid off the amp, I quickly saw a part that had been overstressed. The next day, I called Acoustic Image to see if a replacement was available, and the president of the company, Rick Jones, answers the phone. I tell him what I see, and he says the amp can be fixed under warranty. This, mind you, is a 12-year old product. What's published on the web site indicates the warranty is honored within 5 years of the date of purchase. Well, the amp has been fixed and it's back in service. I feel the need to acknowledge the events that transpired. It's refreshing to call a phone number for product service and have a human answer. It's unusual when the president of the company answers. It's remarkable when service is offered gratis when it's not expected. This is why I love dealing with small companies. Even if the product initially costs a bit more, it's worth it in the end. A big shout-out to Acoustic Image and Rick Jones.