I have heard a lot of negative things about Carvin customer service on TalkBass but I had a very good experience with them today. Today I drove out to Azusa to pick up my daughters new PB100 combo amp. I call the Carvin store and ask them if the amp came in. They checked and said they got their shipment but San Diego sent the wrong amps. They sent PB200's instead of 100's. The manager got on the phone and said he was sorry that the wrong amps were shipped and since I ordered it as a gift for my daughter he would give me one of the PB200's in it's place for the same price. "Was I ok with that"? That amp is usually $100.00 more. I thought that was really cool, and that was working to keep the customer happy. I did not complain or get upset with them they just offered it up. The sales guys were cool, the manager was cool. It was a good experience dealing with them.