OK, I have posted some really glowing reports on customer service on TB, HCBF and ebassist. I have recieved such great service at one time or another from Roger Sadowsky, Dan Lakin (Lakland), Sheldon Dingwall and Aguilar. Well, this ain't gonna be one of those posts. I have two Stewart World 2.1 amps, one in my main rig and one for back up that stays in my practice room. About 6 weeks ago the #1 channel of my back up amp started acting up. The volume would vary without changing any setting and it would get really noisy. I decided to go to the source so I contacted Stewart Audio service, explained the problem and got a return authorization number and shipped it back to their facility in Calif. I bought the amp used so it was not under warrenty. FedEx tracking shows it was delivered to Stewart Audio's shop on 9-20-04. I called on 10-4-04 and they said it hadn't been looked at yet but it was next in line. I called back 10-11-04 and they still hadn't looked at my amp. They said the tech would get to it the first of the following week. So finally on 10-18-04 Stewart Audio called and said that they found the problem and it would be about $150 to fix and they would call back on 10-20-04 with the final cost and to get my payment information. They never called back! Bastages! I waited a week and nothing! Called them back today and asked what the status of my amp was and they kept me on hold for about 10 minutes and then came back on the line and they had to take my phone number cause they don't know "what it going on with my amp". Don't know if this means they didn't fix it yet, if they lost my amp, who knows. They have been messing around with my amp for over a month now! This is not customer service that I can feel good about when it comes to buying my next amp!