Ok, I have heard how great SWR service is, but I am reallt beginning to have my doubts about them. My local SWR dealer (also a good friend), ordered me a newer chrome grill for my Henry the 8x8, over 3 months ago. 3 weeks went by, and still no grill. My dealer called them to get the skinny, and he was told they never received the order (which was bs, I was standing there when it was called in). More weeks went by, and still no grill, or word from anyone. Called again, we once again had to wait for a call back on it (they ALWAYS do that!!!!), said it should be on its way. Sereveral more weeks later, and tons of calls and excuses, no dice. I had to have him call in and order a couple replacement tweeters for the Henry (apparently no one else carries le son?). I had the tweeters put on rush delivery (that I had to pay for) to get them here by July 13th, we had a big gig and I wanted to use the Henry. No parts, no call. A week or so after that, I had my buddy call once again to get some more excuses from them. They claimed they had sent all the parts out to the stores old address, and UPS had returned the stuff. He has ordered SWR gear since the move, and has gotten it no problem, so we KNOW they have the correct address!!!!! The informed him they would "get on it and get it taken care of right away". Here I am going one yet another 3 weeks, with no parts, no call, and no explaination on their part. I personally sent SWR an e-mail to their service department, telling them if I don't get my parts by the end of THIS WEEK I will sell all my SWR **** and buy Eden. Sorry for rambling, I am just totally pissed, and fed up with their garbage, love the gear, but HATE being treated like this. PS., all the parts were paid for in advance by credit card. Kinda funny they got the address right for the bill, but not the parts isn't it? In case anyone that has anything to do with SWR that reads this board, this message is for you......YOU SUCK!