Terrible Customer Service

Hello all,

I don't play music anymore and rarely use Talkbass, except for over the past week to sell off some gear that's been sitting around. This event occurred today, so I thought I would make a thread about it to get your thoughts on it. I recently ordered a pair of swim trunks from a company, and they arrived yesterday. They didn't match the picture in terms of color. These were supposed to be return for store credit only as they were on sale, but I emailed them asking them what we could do seeing as they were not as described. I think store credit only a little unfair at that point. If that was the way it had to be, I could accept that, but I was asking for a refund based upon them not even matching what I asked for. I am more than willing to post the email exchange here. I tried to be professional and polite in my original email.

I get an email back about 15 minutes later from the owner of the company saying "send them back and we will refund it. And go shop elsewhere. First 'not as described' email in 16 years of selling online." So I respond saying I'm happy to shop elsewhere and I am not interested in supporting someone with such lousy customer service skills who also misrepresents their product, and that I was also happy to show people online online how willing he is to tell his customers to shop elsewhere. I mentioned that if it is truly the first case "in 16 years", which I don't believe, that he shouldn't be so sensitive to criticism.

I guess I am just ranting a bit. I really don't understand how some people stay in business. I am NOT a "customer is always right" person by any means. If they would have conducted themselves in a nice, professional manner, I would not be making this post. It's just a bit baffling. Do you think their response is appropriate?

 

That's a fair point, we have all been there. But yeah I agree, not professional.

 

I can agree with a lot of what you said, especially that yes I am getting my money back so it's not the end of the world by any means. You're right about letting it go. Really, I'm not particular offended, I'm just shocked/surprised a company would act this way. I think when it comes to customer service, you have to separate yourself a bit. But of course, easier said than done.

 

I agree, but within reason. I don't expect a deep rich green with lime/kiwi green online to show up looking like post Taco Bell diarrhea. A nasty brownish yellowish pea green with dingy yellow where the kiwi/lime green is supposed to be.

 

As he is more than welcome to do.

 

But do you have a competition mustang bass to match them? If not you know your next purchase.

 

I agree with that. FWIW I paid the return shipping AND the original shipping so they aren't out on either.

 

I feel you, my first job was there so I totally understand what you mean.