Just wondering with what companies you guys have had exceptionally good or bad customer service experiences. I can say that the 3 companies I have worked with that really took me back with their level of service would have to be Lakland, G&L, and Reverend. With Lakland, I only own a couple sets of the CHi Sonic pickups and a Hanson guitar (a 335-based design that I would put up against anything Gibson has limped to the barn with in the past decade), but whenever I need something, Mr. Pirruccello is simply amazing. I wish I could afford a US Lakland... I was looking at a Skyline, but the vendor I was using kind of sold it out from under me... it was a limited edition and I haven't been able to find another one so I ended up with a G&L JB and put the Chi Sonic pickups in it. Which brings me to G&L. In addition to their instruments being superior to Fender (seems to be easier to do with each year), their dedication to their product and your satisfaction is way above normal. I've never even heard of someone having an issue with them. Reverend is another company who is great with their follow-up... As I mentioned on another forum, I had a minor neck issue that turned out to be a combination of sitting on a cold delivery truck for over 9 hours and a very poor truss rod adjustment. When I called they were ready to do everything in the world to fix any issues. I didn't take advantage of it because it only really needed a good setup which is not a valid reason to send a guitar back. As far as big vendors, I work almost exclusively with Bass Central... They are some of the best people in terms of follow-up that I've gotten to work with, and they are very honest with gear recommendations and are very good with returning phone calls and emails. These are the ones I choose to give my business whenever it's time to buy... I have a Fender, but I feel it to be a diamond in the rough and I pray that I never have to work with them on a customer service level again and Gibson's quality control is such a joke that I wont even give them a try. As far as large vendors, Guitar Center is beneath the bottom of the barrel. Ignorance and apathy have ran through that company like a plague. That being said, most of the GC workers at the OKC location are great and will do anything for the people who walk in... they just work for a garbage company.