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The strap broke on my bass and it fell. Will GC cover it in the Pro Coverage Plan or Warranty?

Discussion in 'Hardware, Setup & Repair [BG]' started by TheOriginalName, Jun 1, 2018.


  1. TheOriginalName

    TheOriginalName

    May 28, 2018
    FCAFAE53-7421-4644-9FFE-0A5DC80C04A4. C15C93A6-AF55-4573-A985-8FFA703AB1E4. 886BB8FC-F783-4230-85E1-C1DD04BDB8CD. 20CF582D-FE95-4557-81D9-23185D1ABA67. 60574FE7-BFDC-4F22-985C-1663E4D5D19C. B4496DD3-6BA9-46F6-BDAD-BE68188DD27A. FCAFAE53-7421-4644-9FFE-0A5DC80C04A4. C15C93A6-AF55-4573-A985-8FFA703AB1E4. 886BB8FC-F783-4230-85E1-C1DD04BDB8CD. 20CF582D-FE95-4557-81D9-23185D1ABA67. 60574FE7-BFDC-4F22-985C-1663E4D5D19C. B4496DD3-6BA9-46F6-BDAD-BE68188DD27A.
     
  2. The cause is an accident not a defect or manufacturing flaw so my answer would be no, it will not be covered.

    Use the same logic you would with an auto. A warranty covers service related items and defects but not repairs caused if you accidentally drive through your garage door or run into a wall.

    You can avoid problems like this by installing some type of strap locks, a strap that has it's own strap lock, or elliptical end pins that will keep a strap from pulling free. Sorry, but this one is on you.
     
    aguacollas, ELynx, Matthew_84 and 2 others like this.
  3. gebass6

    gebass6 We're not all trying to play the same music.

    May 3, 2009
    N.E Illinois
    Where did the strap break?
     
    Plectrum72, mbelue and carl h. like this.
  4. The Pro Coverage Plan does cover accidents and mishaps. It's insurance, not a warranty. It's even done through Assurion, the same company that does cell phone insurance. There's most probably a deductible, but it should be covered.
     
  5. Take it to GC. There will probably be a deductible but it should be covered.
     
    TN WOODMAN likes this.
  6. buldog5151bass

    buldog5151bass Kibble, milkbones, and P Basses. And redheads.

    Oct 22, 2003
    Connecticut
    You can ask, but I doubt it. That's not a defect.
     
  7. /\/\3phist0 likes this.
  8. JTE

    JTE Supporting Member

    Mar 12, 2008
    Central Illinois, USA
    A. The strap doesn't appear to be broken at all, looks like it simply came off the button.
    B. That's not a defect in the instrument nor the strap so warranty likely doesn't apply.
    C. If it's an insurance thing, read the fine-print details to see what it covers. Ignore what the sales pitch was, read the actual policy.
    D. Buy a good set of strap buttons or strap-locks, make sure they are installed correctly each time and prevent this.
     
    Last edited: Jun 2, 2018
    bobcruz and soulman969 like this.
  9. dderatz

    dderatz Supporting Member

    Sep 1, 2010
  10. Sorry man, but this looks like the strap just slipped off the button.

    It used to happen to me a lot, but it stopped completely after I installed strap-locks.

    However, I’ve never had any of my basses or guitars actually hit the ground when this did happen. Were you playing it at the time? Should have been an easy catch, the neck should have already been in one hand.
     
  11. Coolhandjjl

    Coolhandjjl Supporting Member

    Oct 13, 2010
    Appleton
    To those who say he’s out of luck, why isn’t the strap slipping off the pin and the bass crashing to the ground considered an accidental drop? (Policy says accidental drops are covered)
     
  12. 96tbird

    96tbird PLEASE STAND BY Supporting Member

  13. bassstrangler

    bassstrangler

    Mar 2, 2015
    AZ
    Instead of asking us, why don't you check with GC?
     
  14. Spidey2112

    Spidey2112

    Aug 3, 2016
    That blows, dude... covered or not, sorry it happened.
     
  15. James Collins

    James Collins

    Mar 25, 2017
    Augusta, GA
    This is the funniest thread. A lot of people chime in to say he is screwed, even linking to the insurance policy which says: covers accidental drops with no deductible. Just goes to show the combined knowledge of many is often less than the combined knowledge of an individual.
     
  16. bassstrangler

    bassstrangler

    Mar 2, 2015
    AZ
    But, wouldn't it be easier to ask the source rather than a huge number of people who don't work at GC and that huge number of people usually show disdain for GC anyway?
     
  17. Member8675309

    Member8675309 Banned

    Aug 19, 2017
    Nashville, TN
    Nice floor!
     
    Rudyboy98, TN WOODMAN and Matthew_84 like this.
  18. Coolhandjjl

    Coolhandjjl Supporting Member

    Oct 13, 2010
    Appleton
    I’d delete the thread in case there’s some fine print that states the strap falling off the strap pin isn’t considered an accidental drop and hence no coverage, but the bass simply falling out of your hands is considered accidental, and thereby covered.
     
  19. Member8675309

    Member8675309 Banned

    Aug 19, 2017
    Nashville, TN
    Could be a defect in the strap button, just a poor design overall.
     
  20. Did you read all of the Legalese in "Terms and conditions" - specifically what's not covered ?

    Not just the bullet points on the page about drops.
     

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