Thomann Music (damaged bass) USA

You want a return for full refund or replacement. Shipping damage claims will be between Thomann and USPS so not your business to deal with.

Contact them again saying you want a return shipping label. Give them photos of the box,do that by email so you have a copy.

 

I would think this wouldn’t even be an issue for the USPS. They are not the carrier Thomann contracted with. It’s between them and the original carrier. That carrier will deal with the USPS, not you. There are international agreements between postal services around the world for events just like this. Thomann needs to step up, issue a return shipping label, refund your money and prosecute their claim. Again, it is not up to you to do that.

 

Plus if you paid with a credit card you can challenge the charge, and those credit card companies will (almost) always be on your side.

 

Even PayPal will be on your side in a black and white case like this. I am surprised Thomann is dragging their feet.

 

This is why I don’t ship internationally when I sell stuff. Bundespost blames USPS and vice versa. Meanwhile seller and buyer are left in limbo and ultimately, the buyer wins any claims.

 

Shouldn’t the buyer win in this type of instance? The buyer did nothing wrong.

Around 15% of my business is international and while I have very few claims regarding shipping damage, I can’t recall the last time I shipped something overseas and it arrived damaged.

 

Yes, I had the exact same scenario not long ago, went just like yours is going, just do the dance, they will take care of you. The form you reference is them getting you to state you won't pursue a claim against the shipper. That lets Thomann go after the shipper. In the meantime, they will take care of you. Just get them all of the paperwork they want. It's a pain, but it will get resolved.

 

Sure, I was just starting that they would. Basically my point was that there are too many variables with international shipments and a ready market in the US to bother shipping internationally. Smaller items like pedals or pickups could be ok to ship internationally with less risk. But an expensive instrument? I’d prefer to keep that stateside.

 

I've got a HB JB-75 and after a pickup swap it's became my #1, oddly enough because it's the cheapest bass I own lol I hope they get it resolved for you because I'm sure you'll be pleasantly surprised once you get your replacement. Good luck!

 

I’m just talking about from a seller’s viewpoint.

 

Here was by box when it arrived! Looks like it fell off the back of the delivery truck and got run over a few times by the time it got to my house lol I'm pretty fortunate it was completely undamaged..

 

If the neck adjusts properly I’d be tempted to keep it realizing that you’re not going to get perfection for $170.

 

That's kind of what it seems like, but I'm honestly not sure. I would try to contact thomann for a better explanation on what the forms purpose is. I wouldn't sign anything until then if it was me.
Also if your able to get the bass playable to your liking, maybe Thomann would consider doing a partial refund for the damages instead?

 

What they are using that form for is taking the responsibility of claiming the damage with the shipper away from you so they can deal with them as the sole claimant. Let me re-state it...do the dance...it will be ok, I promise.

 

Looks about like the box I got from GC. Was by far the worst packing job I had ever seen. Just a little wadded up paper around the bass. Headstock punched through the end of the box and boogered up the end of the headstock. Bass had some electronic problems but I was gonna send it back anyway. Make them Stand behind that pathetic packing job and usps pathetic handling of your delivery.