A BIG Thumbs Up to Dean Markley. I've got a set of SR2000 strings that I bought many months ago, and when I was installing them the D string snapped right at the tuning post, making it unusable. So I coiled up the strings and set them aside. This weekend I emailed DM and asked about getting a replacement string (just the one string), and how much would it cost me. They are sending me a free replacement set! THAT is how customer service is done the right way.