Hey Trip, I know you have have stated on many occasions that GK is going to improve their level of customer service after the first of the year. However, here's my recent experience. . . At a gig in late November, my drummer (all 490 pounds of him) stepped on my guitar cord and totally disenegrated the input jack on my 800RB amp. I was able to gerry-rig it to work through that gig, and two other gigs with electrical tape but it was in a total need of repair. After trying to contact GK on several occasions via telephone (to no avail) I finally gave up and went to my local guitar center. They ordered the part and it came in within a week. However, it appears the volume pot is also totally trashed and I tried to order that part as well. My first attempt (at Guitar Center) was on 12-30. Finally on 1-6 they were able to actually talk to a human being GK. GC was told that GK was in the process of moving their distribution center to Stockton, Ca., and there was no way possible to order the part (which, by the way probably costs less that $5.00). This totally sucks!!!!! I've been without my amp for over two months now. I have a back-up 400RB (the little sister to the 800RB) but it's not the same. The guy at Guitar Center said that GK is the worst when it come to customer service. Once again, I thought you said that customer service was going to improve following the first of the year. Totally disappointed. . . Southpaw.