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To Trip Warmsley from Gallien Krueger

Discussion in 'Amps and Cabs [BG]' started by southpaw, Jan 9, 2003.


  1. Hey Trip,

    I know you have have stated on many occasions that GK is going to improve their level of customer service after the first of the year. However, here's my recent experience. . .

    At a gig in late November, my drummer (all 490 pounds of him) stepped on my guitar cord and totally disenegrated the input jack on my 800RB amp. I was able to gerry-rig it to work through that gig, and two other gigs with electrical tape but it was in a total need of repair.

    After trying to contact GK on several occasions via telephone (to no avail) I finally gave up and went to my local guitar center. They ordered the part and it came in within a week. However, it appears the volume pot is also totally trashed and I tried to order that part as well. My first attempt (at Guitar Center) was on 12-30. Finally on 1-6 they were able to actually talk to a human being GK. GC was told that GK was in the process of moving their distribution center to Stockton, Ca., and there was no way possible to order the part (which, by the way probably costs less that $5.00).

    This totally sucks!!!!! I've been without my amp for over two months now. I have a back-up 400RB (the little sister to the 800RB) but it's not the same. The guy at Guitar Center said that GK is the worst when it come to customer service.

    Once again, I thought you said that customer service was going to improve following the first of the year.

    Totally disappointed. . .

    Southpaw.:mad:
     
  2. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    Also, I ALWAYS loop my cords through a rack handle or the amp handle so clumsy folk can't yank the cord out. Just a little tip there.
     
  3. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    Contact me via phone or PM. I have some info that may help you. I will need your contact info as well as your location. Thanks!
     
  4. Trip,

    Thank-you for helping out a fellow bass player. Offering this level of customer service is above and beyond....

    :)

    B
     
  5. odie

    odie Supporting Member

    Trip- you may not want to have that phone # showing to the whole internet. You can delete and PM the number to southpaw.
     
  6. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    Good Idea......I go off halfway too much...:oops:
     
  7. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    Ummmm.....how do I delete?:oops: :oops: :oops:
     
  8. I'll phone you and let you know....:D ;)

    Just go to the edit/delete button on the specific post and check the "delete" checkbox at the top of the edit screen when the page appears.
     
  9. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    It won't let me....Oh well.
     
  10. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    When I click it, I get; "you do not have permission to activate this page. we hate you and you should die. sincerely, talkbass staff." Or somthing like that. So I guess it's there for all to see. Still waiting on a response from Southpaw. Who has had his problem while the factory is being moved......
     
  11. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    OK.....I figured it out!! YAYAYAYAYAY!:D
    Thanks for the catch guys! I hope this provided everyone with copious amounts of guffaws and chuckles. REALLY!:)
     
  12. Cantstandsya

    Cantstandsya

    Jul 27, 2001
    Fontana, CA
    I agree.Trip is the man.............
     
  13. ChenNuts44

    ChenNuts44

    Nov 18, 2001
    Davenport, IA
    Playing abilities and GK connections aside, I must agree with the general concensus. I could talk to Trip (mostly listening of course) for the longest time. He's a genuinely good guy, and for that I salute him.

    That being said, I must also acknowledge his playing ability. He's humble when it comes to reflecting on his own skill, which I greatly respect, but I think we both know that he can tear it up.
     
  14. Beefbass

    Beefbass Guest

    Feb 4, 2001
    You know, some people need to remember, that Trip does not own GK. He is a fellow bassist, who tries to help out here on his own time. From what I've seen, he spends a lot of his time here helping out those who own GK gear, and are having a problem with it.

    He also seems like a really nice guy too. We should appreciate that. I wouldn't be afraid to buy a GK amp, because I know there is someone here from that company who would care to listen and help me if I needed it.

    Thanks Trip, for being here for us. :)
     
  15. To Trip and other GK types....

    I've owned a GK200MB (100w / 1x12 combo) since 1985.

    It has performed flawlessly all these years, it has traveled clear around the world - including the Persian Gulf - when I was in the Navy, has been used as a guitar amp in our band, and is currently my gigging preamp / D.I.

    :)

    B
     
  16. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    No, I do not own GK. Pretty soon, though I will have my own IP extension phone. I will be even more accessable then. I do come on TB quite often. (Yes MODS I AM considering a support membership) I try to be fair to other manufacturers gear. GK ain't the only tone there is. I am a big fan of some other companies products. I will not mention them here though. Anyhoo, I will say this. Guitar Center employees are overworked and underpaid. I feel for them I really do. Some of those places won't put in a part order for WEEKS and then bad mouth the companies. This does not just happen to GK. I have caught a certain service center that did not ORDER a part for 3 WEEKS then they had the BRASS COJONES to say that we were out of stock. WE HAD 69 OF THE REQUESTED PARTS, FOLKS. Caught these guys in an outright lie.
    On a personal note; I have ALWAYS had good luck with almost every piece of gear I have ever owned. I have had SWR, Boogie, Carvin, Peavey, Harke, Ashly, QSC, and out of those there was only one lemon. I don't really need to say which one. It's ancient history. I am just lucky that way. I gig quite a bit and in almost 21 years I have had 4 gear failures. 2 were my fault. 2 were the fault of drunk drummers. Seems that's started this thread huh? I have rambled enough.....
    To CHEN: Sorry if I talk too much! To Beef: Thanks for the support. To Southpaw: I hope I helped. I will be at the NAMM show from the 14th-21st. So don't look for me until the 22nd! Thanks to ALL.....
     
  17. Beefbass

    Beefbass Guest

    Feb 4, 2001
    Well Trip, even though I don't currently own any GK gear, the point is that you put in time here helping guys out with their GK concerns. On your own time. People should remember that when they contact you here about their problems.
    I don't know of any other manufacturers who have an employee here doing the same thing-if someone knows different, please inform me.
    I just think people should respect that.
    Just my opinion.
     
  18. tripwamsley

    tripwamsley

    Jan 31, 2002
    Sulphur La,
    I actually went on talkbass at first to see some pictures that my friend Adrian Garcia posted. Then I went to see what folks had to say about GK. It seemed that things were divided right down the middle. Some people were IMHO talking trash about things that happened 5 or more years ago. Others were bashing speaker cabs that most had never tried. That was strange to me. Because I had used other famous speakers that these players liked and I was really loving my GK cabs. I came to GK as a player before I starting work as a product specialist and clinician. I really think our stuff is swell. Also some GK fans that were frustrated in dealing with us, they needed a voice through me to the factory. I hope they got it. I also have to be fair to other manufacturers so I will now list the products of the "other guys" I really like:

    SWR Triad Cab
    Epifani 112 and 212
    Alembic F1-X Preamp
    QSC Amps
    Aguilar 750
    Anything that says "GLOCKENKLANG"
    Ampeg SVT-The real one
    San Amp Bass Driver DI
    Alembic Basses
    Lydcraft Compressors
    Manley Electro-Optical Levelling Amplifier
    WAL
    Zon
    Status
    Old Arias and Ibanezes

    As for doing things on my own time. I don't mind at all. Sometimes I don't have time to help, and other times I have too much time on my hands.
    I think that this is a great place to help people. I don't know if I'm the only company guy on this board. (Bob Lee of QSC?) If we had more folks from other companies like me it might be a good thing. OR...it might turn into a battle between amp fans and amp companies which would make things no fun for anybody. We'll see. I'm really glad when I can help somebody. I get sad when I drop the ball sometimes. I appreciate your support BEEF. Honest. (If they only had a melancholy, yet loving emoticon...) Thanks dude!