I am in the process of getting a MTD KZ5 in tobacco burst and I have been reading all the posts about changing the pickups and pre-amps and how the stock setup is week. Well everything is relative and I would bet that my new bass will blow away my ESP B-205. But anyway, I thought I would call MTD and see what I could find out and so I dial up MTD not thinking it was after 6:30pm east coast time and a guy answers with a non buisness "Hello". Realising it was more than likely after hours or I dialed wrong I asked if it was MTD and he said "yes what can I do for you". I asked if he was with customer service and he sai "well this is Mike Tobias What can I do for you?" I explaned my concerns and asked his recomendations. He took all the time I needed to answer my questions and concerns and said that he thought I should play it as is for a month or so before making any changes and that there are a lot of players including some touring pros that play the same bass as it comes and would not change a thing but after I play it if I want to make any changes to call him back and he would be happy to walk me through the changes needed to get the sound I want. He talked to me like a buddy just trying to help me get the most out a relativly low cost bass I already purchaced. That's customer relations done right for the right reasons. A cool dude in my book.