So, this is my first post. I've lurked here for a long time and appreciate all the posters' good advice and opining. I registered pretty much just to tell this story. I'm a big fan of Traben. I've tried their basses out, and I always thought they looked great and sounded good. They're a great value at their price point. Anyway, I ordered an Array thinking I could beat it up and play with the electronics and just have a generally good time with a new toy. So, the thing comes through my local music shop, I get it home, and the top pick-up is dead. The battery cover is broken off, and the neck is warped. Needless to say, I was heated. I know this thing isn't top of the line, but for $300 bucks it should still work. This should be qualified by saying that the guys at the local store are, and were, great guys. They told me they'd send it back and talk to Traben customer service to see if I could get a discount or something. So I show up the next day, after driving an hour to get there, heated. I was po'd. I'm not a particularly big (168 lb) guy. But i can bench press 275 lb, and military 185 lb without hurting myself. I run 4I look like a gorilla with earrings. The guys at the store were a little skittish. So, I ask what Traben said. These guys told me Traben would take 15% off the case and upgrade the case, for a net total of... nothing but a pain in the @**. So I figure out who they talked to that had the most juice. Turned out to be this dude, I don't remember his name. They get him on the phone for me, and I start riffing. Their line was the issues were shipping damage. He claimed no fault, took no responsibility. I said, dude, you packed it, you shipped it. It's your fault. Anyway, there's no way you can bend a box to warp a neck like that. I was about to trash the whole deal. After a few minutes, I had this guy stuttering. He gets back on the line with the guy at the store, they pow-wow, and I walk out with a Chaos 4 ($175-$250) upgrade for the difference in sales tax ($26.00). I was content, but not particularly happy. I know the store had to eat some of that too, but they should have plugged it in as well. Just thought I'd share that with the community. It should be noted that, I really like the Chaos 4. It's beautiful (to me ) and plays fast with nice sustain and hot electronics. It's solid and heavy. I hate to become that guy. I'm really nice deep down. When I get heated though, I shake, adrenaline, veins, red vision and BAM! Anybody else have similar experience... Later.