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Ultimate Guitar Tab Website Fraud?

Discussion in 'Tablature and Notation [BG]' started by ctpunk, Jun 28, 2016.

  1. ctpunk

    ctpunk Guest

    Jan 30, 2014
    Long story short I purchased a "lifetime" membership for $50 on this site (currently its $40) and kind of forgot about using it as of late. Went on there recently and signed in no problem yet its telling me I dont have access to the Pro section of the site. I searched high and low for support contact and there is def some shady stuff going on. The forum is full of people with the same issue and who cannot contact support even though the support guy keeps replying to those threads referring people to a link THAT DOES NOT HAVE ANY SUPPORT CONTACT LINK!!! Nowhere, nada, it doesnt exist.

    I contacted Paypal and they sent an email asking for a refund but no reply from UGT. (Payment was over a year ago) Also the UGT phone number is no longer in service. Anyone else have this problem and or found a solution? Can stand thieves and these guys are def that.

    At any cost avoid giving them a dime of your money!
  2. DiabolusInMusic

    DiabolusInMusic Functionless Art is Merely Tolerated Vandalism

    You mean Ultimate-Guitar.com? Just a head's up, they gave me free lifetime membership to Tab Pro for contributing a handful of TABs. I only submitted 8, I'm about 21,000 in terms of contributions. I never once went on the pro side of the site until today, my membership still seems to be good as I was welcomed with a free gift of lifetime membership.
  3. ctpunk

    ctpunk Guest

    Jan 30, 2014
    Yeah thats the site. Cool your still onboard. From what ive read on their forums there are dozens of people with similar problems as me. Some of them actually mentioned being pro members due to their submitting tabs like you.

    I dont know if its a tech issue or flat out fraud but the fact they dont have any real contact support link, and that the phone number that was attached to my payment is no longer working leads me to believe they are being shady.
  4. Bob Clayton

    Bob Clayton My P doesn’t have flats or tort Staff Member Supporting Member

    Aug 14, 2001
    Philly Suburbs
    Did you try emailing [email protected] ?

    Also from their ToS:
  5. BWC


    May 11, 2013
    In the past, i have contacted them here: Ultimate Guitar customer support

    I have the iPad app and was having trouble synching between that and the website. Also has to recover my subscription after software updates.

    Good luck !
  6. AKR


    Dec 28, 2018
  7. John j

    John j

    Dec 20, 2018
    Yeah I did that for awhile but they started getting nitpicky and changed some of the ones I had done.
    Hadn't been there in awhile. I see they finally started adding standard notation. It's a switch under the settings menu of the first transcription of a song
  8. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

    Apr 14, 2021

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