I don't know if this is going to fly here on TB but I have a legitimate complaint against a bass shop in PA. I'm not going to name the shop because I feel that might be going a little overboard. I think you can figure it out for yourselves. Here's the deal. The shop is advertising a "Neopolitan" bass at at price of $30,000. It is the top bass in the shop. I wrote about a month ago asking for measurements of the bass. After not receiving a response for over a week, I decided to call. I asked the woman at the shop for measurements and she said she would send them as soon as she could. She did send the measurements, about two weeks later. She explained that the bass was a "Neopolitan" bass from the "Gagliano" school c.1900. Okaaaaay? The sides are fruit/nut (?) etc. etc. The one photo on the website is dark and very inconclusive as far as getting a sense of what this bass really is. I wrote back thanking her for the info and asked for some more photos so I could better see the bass. She responded by saying her camera was on the fritz and I should just come see the bass. Now, I'm not a hot head but this completely pushed me over the edge. A prospective client writes you, then calls about the most expensive bass in the shop, then follows up and you can't find a digital camera to take some pictures? What, in 2009? How about your cellphone camera, or a relative or something! I'm quite a few hours away from this shop and I'm a working musician with a two year old son. I don't have time to take a day and go look at an unlabelled bass with no photos. So I wrote her back and said so, and said I think that high-end instruments require high-end salesmanship. Do you know how she responded? She spam filtered me! Now I know she did it because I had successfully sent an email to the same address minutes before. Some people do not belong in this business. I will never even look at their website again. This woman is thoroughly unprofessional. If you are thinking of shopping a bass in PA, write me first.