Warmoth Neck Pocket - Customer Service?

I would send it back for a refund personally...I'd heard Warmoth has pretty decent customer service.

 

3/32 isn't that much. I'd work with it. I mated a moses neck to a jackson body that there was 3/16 difference and I alternately sanded the pocket and the neck until they fit. Took some time but was WAY worth it.

H

 

I've used quite a few Warmoth bodies and never had one with a narrow neck pocket. I even used Mighty Mite necks on Warmoth bodies with no alteration to their neck pocket. Unless something has changed at Warmoth very recently, I think his statement that they make them all that way is a crock.

And if it is true that they now make the neck pockets narrow then I won't be buying any more bodies from them. I certainly don't need the extra work of widening the neck pocket.

 

well manager may have been a smart ass, but I'm sure he meant that all the neck pockets are routed to the American Fender standard specs, mighty mite and other import necks have slight variations in size as far I have seen. Also my Warmoth bodies have a tight neck pocket when paired with a Warmoth neck or an MIA Fender neck, I usually use a sanding block on the neck because it is easier for me to deal with the flat surfaces on the side on the neck instead of inside a neck pocket. As for customer service they have always been great to me, pm wyliee who is here on TB and he will help you out!

 

Ampig, I am sorry to hear about your challenges with your recent purchase from Warmoth. Let's see if I can address some of the questions that have been raised thus far:

- Warmoth does not intentionally undersize the neck pocket. I've just double checked the code with our CAD/CAM crew. Since our neck pockets are CNC'ed, I would expect to see a high level of consistency from body to body. In other words, if one body was wrong, we'd likely see all bodies wrong.

- With that said, there can be some variance if the body is finished. Paint can form a slight lip on the edge of the body. A sanding block can quickly clean up the lip. Additionally, if the body is unfinished and shipped to a region with higher humidity, the wood can swell slightly.

- Hopefully we can all agree a tight neck pocket is preferable to too loose a pocket. We know the tolerance on an import neck heel can vary greatly. Also, adding a finish to a neck can a thousandth or two to the neck. There are many variables here and some sanding may be required for the best possible fit.

- I helped train Rob, our sales manger, and have worked with him quite a bit. If he came across as a smart ass, it was not intentional. He has a tremendous amount of experience in the industry and is an asset to the company, IMO. Guys, I know Warmoth has taken more than a few hits in years past for a perceived lack of customer service and terse sales staff. While I doubt we'll ever be the 'lonely guitarists hotline', we've worked hard to continually improve everything we do including customer service.

- Ampig, a sanding block may be your best friend in this scenario if you're comfortable doing the work. If not, we still have the 10 day return policy provided the body is still in as-received condition. Contact Rob for an RA number. As alway, I remain available here on TB or you can email me at: [email protected]

 

I say send it back and let Warmoth give it a look over. If they truly believe that it is to their specs, they'll let you know and you can then ask for the refund. If you still want that body and are willing to go the sanding block route, then do that. I'd say that shipping in this case would be on your dime.

If, on the other hand, Warmoth finds some anomaly that they can fix easily enough, they should do so, free of charge–shipping included.

If there's a problem due to swelling of the wood, etc., perhaps Warmoth can correct the problem, charge you a minimal amount for that, and find they've kept a valued customer.

I've never dealt with Warmoth, but I've seen, and have been impressed with their products.