Ok Bassists, I want some opinions. I recently ordered a custom neck from Warmoth for a bass build I’m doing. It arrived today. It’s a gorgeous, well built neck. BUT- I ordered roasted flame maple for the shaft, and I made it very clear ordering on the phone that the flame was of utmost importance to me. The CSR agreed and mentioned how my gloss choice would make the flame pop. After seeing all of the RFM in their stock showcase priced under what I spent, seeing their hundreds of RFM necks in Instagram posts, putting my order into their site builder, etc I thought I knew exactly what to expect. Well after a 12 week wait (on week 18 waiting for my body), it arrived today, and the flame is so underwhelming. Like, even my 65 year old mother (who’s listened to me talk about this build for 6 months) said, “Where’s all the stripes?” Not at all what I was led to expect. I know all wood is different, and they can’t guarantee the amount of flame styling, but am I wrong to be bummed about what I received? It’s like 75-80% not flamed on the shaft. Would you contact them? Should I suck it up and enjoy this beautifully made neck even though it’s not what I paid for? I feel like I was very misled. Here’s a picture of what I received vs what the site builder showed my specs as, their current showcase offerings priced hundreds less than what I paid, and a recent IG post showcasing their flame maple options. ***************** MOD EDIT TO ADD RESOLUTION AS SUPPLIED BY OP: RESOLUTION UPDATE: Around 2:00 today, I received a UPS email with a shipping return label. A bit after that, I received a lengthy, concise, detailed, pleasant, and very helpful email from Jeff at Warmoth. Understandably, they were a bit down about how this thread took off. They did however want me to mention how thankful they were for all former and future customers who said kind words about their business and products. Jeff and his team could not have provided a better, more perfect solution. They absolutely agree with our collective assessment that the neck is NOT a flame maple neck. They are going to replace it, and even upgrade the flame to an even higher grade for me at no extra charge. They’re going to move it to the front of the line, so hopefully it won’t be too long. They’ve agreed to go into their system and take a look at areas where things might not be clear as far as the “off-menu” type upgrades. All in all, I could not have hoped for a better resolution, and this has done nothing but solidify my belief that these guys are top notch, and care about the customers. Oh and bonus, my body ships on Monday! Cheers!