WARNING!!! Planet Waves humidifier severely damaged my RARE Martin ABG!!!

Discussion in 'Basses [BG]' started by Vic, Jul 28, 2009.

  1. Vic

    Vic There's more music in the nuance than the notes. Gold Supporting Member

    Oct 14, 2002
    Central Illinois
    Staff, Bass Gear Magazine
    So I bought this Planet Waves humidity controlling bag, which has some sort of water retaining material inside. I did this because I don't get the Martin out very often, and I wanted to preserve the wood. Well, over time, unbeknownst to me, the material in the bag broke down and leaked some kind of oily liquid in the bass and soaked the wood, destroyed the finish, etc.

    I'm going to send it to Martin, but I'm thinking the wood is history. I'm figuring the best they can do outside of rebuilding the box completely is treating the wood with something to stabilize it and make it take a finish again, but nothing can be done for the discoloration and whatever damage has been done to the wood fiber.

    It even damaged the original Martin strap I got with the bass over 20 years ago. This kills me. I bought this bass brand new, and it's worth a lot of money.

    I would say don't buy that product, but it's no longer available anyway. :meh:









  2. WildTrkey

    WildTrkey Inactive

    Mar 1, 2009
    Ouch. You should contact Planet Waves and see what THEY can do before you send it to Martin. If their product was faulty, they should foot the bill.
  3. MIJ-VI

    MIJ-VI Inactive Supporting Member

    Jan 12, 2009
    :eek: YIKES!

    My condolences. I regard such instruments as being art! :mad:
  4. sreymnhoj


    Apr 26, 2009
    That's a bummer. You should contact the folks at D'Addario and calmly explain to them the situation. Maybe something good will come of it.
  5. Jeff K

    Jeff K Supporting Member

    Jul 9, 2005
    Memphis, TN
    Oh man, that truly sucks. But Wild Trky is right. It's worth a shot to send those pics to Planet Waves to see what they have to say. They'll probably say you used it improperly, but it's worth a try...
  6. WOW WEE!! :eek: That is bad, wish I could help you out, but I'm not sure where to start. I wish you the best of luck in coming to a resolution to this hanus ordeal.:bawl:
  7. J. Crawford

    J. Crawford Supporting Member

    Feb 15, 2008
    Whoa Vic! I kinda like it, its relic'd now! :D

    But on a serious note, Im with the advice of contacting Planet Waves.. for sure.

    This is a very sad thread man.
  8. blendermassacre

    blendermassacre Supporting Member

    May 28, 2009
    kansas city, mo
    if planet waves doesn't do anything, i would review their product in bass gear.
  9. Vic

    Vic There's more music in the nuance than the notes. Gold Supporting Member

    Oct 14, 2002
    Central Illinois
    Staff, Bass Gear Magazine
    Just did that earlier tonight. I'll see if they respond. I've also emailed them to Martin for info on options. I've also sent the information to a lawyer. :(

    I'm still guessing I'm SOL, probably some disclaimer in the original packaging long lost, but I'll still give them the opportunity to do the right thing. This is CLEARLY a product failure with resulting collateral damage.
  10. smperry

    smperry Administrator Staff Member Administrator Gold Supporting Member

    Nov 3, 2003
    Bay Area, CA
    Vic, I'm sorry man...wish I had something useful to say. :(
  11. Past 11

    Past 11

    Nov 16, 2008
    Those pics break my heart.

    A big thanks for the heads up on this. A lot of people don't think to post stuff like this (with pics too!) because they would just rather push the misery behind them and move on.

    I hope you find some kind of satisfactory resolution in all this. Keep us posted.
  12. GRoberts

    GRoberts Supporting Member

    Jan 7, 2003
    Tucson, AZ USA
    As an acoustic guitarist also, I was aware that Planet Waves had problems with those humidifiers because they leaked. Then I think they allegedly fixed them and they might be on the market again. When did you get yours Vic?

    I do NOT use them, and after seeing your damage, I will NOT. Yikes dude. That SUCKS bad! I use an Oasis Humidifier in my Santa Cruz Acoustic Guitar. Requires distilled water, but works and lasts a long time. And they are not known to leak.

    Have you contacted D'Addario to see if they will take care of your repair or replacement?
  13. Vic

    Vic There's more music in the nuance than the notes. Gold Supporting Member

    Oct 14, 2002
    Central Illinois
    Staff, Bass Gear Magazine
    Yeah, well I looked on their web site and this product isn't even offered anymore, so it's moot at this point for you guys, thankfully.

    Gee... I wonder why this product was discontinued... hmmm... :eyebrow:

    Me too, but I'm not getting my hopes up.
  14. B.C.

    B.C. Supporting Member

    Jun 28, 2005
    !!!! That royally sucks man!

    So it burst I take it?
  15. kesslari

    kesslari Groovin' with the Fusion Cats Staff Member Gold Supporting Member

    Dec 21, 2007
    Santa Cruz Mtns, California
    Lark in the Morning Instructional Videos; Audix Microphones
    Wow, that's pretty close to heartbreaking, Vic.
    I do hope that PW comes through in some way to take responsibility and clean up the mess - and that involves getting your bass back in playing and cosmetically sound shape.
  16. Maybe you can find others that had the same problem and put together a class-action lawsuit.
    That is, if Planet Waves doesn't do anything for you.
    Sorry about your instrument.

  17. MIJ-VI

    MIJ-VI Inactive Supporting Member

    Jan 12, 2009
    + Pick a REALLY BIG number! :mad:

    Stuff like this just pi$$es me off!

    Too many musicians have to deal with enough BS as it is!
  18. MIJ-VI

    MIJ-VI Inactive Supporting Member

    Jan 12, 2009
    So I'm checking D'Addario's Web site for a heavier low E string than the .084 which comes with the XL156 set that I use on my MIJ Fender VI and I find...

    PDF Fretboard Care

    I think to myself "excellent", and download & read the file until I come across this:

    "How often do I condition my fretboard?

    Every time you change your strings, you should clean & condition your fretboard. This will remove the dirt, sweat and grime that build up on the neck and around the frets. In addition, it will keep your fretboard looking brand new.

    Figures 4.1: Spray the Planet Waves Hydrate Fretboard conditioner right onto the fretboard...." :eek:
  19. tombowlus

    tombowlus If it sounds good, it is good Gold Supporting Member

    Apr 3, 2003
    North central Ohio
    Editor-in-Chief, Bass Gear Magazine
    Wow, that sucks big time. :rollno:
  20. AgnosticBassist


    Jul 14, 2009
    If they don' t do anything and a lawsuit end's up as a no go, you could also take up firearm's as a 2nd hobby. Just a suggestion. :ninja: