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Weird Guitar Center Experience (Warning Thread)

Discussion in 'Bass Humor & Gig Stories [BG]' started by organworthyplayer337, Mar 26, 2017.

  1. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    I was in the market for a Marcus Miller bass this past Wednesday and ordered this one (Fender Marcus Miller Signature Jazz Bass Electric Bass Guitar) off the GC site. A couple hours later, I get a call from a rep.

    "Hello? Are you ______ that order the MM bass?"


    "Uh--- yeah there's something wrong with the frets. Uh, the 'bass guys' here say the frets are uh- worn. So it's unable to be sold"

    The dude on the phone didn't sound like he knew what he was talking about and kinda sounded like he was being instructed to tell me this against his judgement.

    So I ask him to put me through to the 'bass guys' and have them describe what they mean by "worn". I get put on hold for about 20 minutes, I hang up and call back, then I'm told that they'll call me right back.

    I wait about 45 minutes before giving up on the whole thing, they had already realeased my money so I was just going to buy another one from a different store. Funny thing is when they finally did call me back I was on the phone with the other store buying another hahaha

    To me it sounded like somebody at that store wanted the bass so they came up with a bull excuse (which explains the long delay in a detailed explanation) for why it can't be sold. Same thing happened to a friend of mine that said he ordered a pedal that the employee wanted so he refused to ship it to my friend. Another thing the corroborates my theory is, it's sill 'for sale'. So obviously there's something not right here.

    Just wanted to warn y'all!
  2. Crusher47

    Crusher47 Tattoo'ed Freak Supporting Member

    Apr 12, 2014
    Fort Worth, TX
    Hate when that happens
  3. I once called in to check about a used guitar that was for sale on GC.com, and the guy said they'd sold it.
    It was still available online, so I ordered it anyway & waited for the cancellation notice. The notice I got was that it shipped, & I got it :roflmao:
  4. Kahrmine


    May 25, 2013
    I bet reps don't get compensated for handling the oinline orders so they try as hard as they can to brush them off.
  5. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    Yeah there was another one for sale that I tried to buy but it 'sold out' just as I was checking out. But it's still up for sale now
  6. If you really want it, just call back until you get someone who can find it, or make the order & check it for yourself when it arrives :D
  7. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    I already ordered another from a different store so I'm good. Hopefully this one gets here in one piece without any hang ups. Can't seem to win with them lately
    Killed_by_Death likes this.
  8. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    The guy I got on the phone with (at the other store) was really adamant about getting the order through him. I guess they get commission on over the phone-orders in addition to in-store transactions
    spaz21387 likes this.
  9. You're probably right, because they always make sure to tell me their name in case I want to call back later to make the order.
    It's probably just a case of laziness, not wanting to go looking for the item.
    organworthyplayer337 likes this.
  10. Ox Boris

    Ox Boris Banned

    Nov 23, 2015
    It's corroboration that the worn fret/not for sale story is false. But it goes against your theory that somebody else wanted it.
    Joe Ty likes this.
  11. Element Zero

    Element Zero Supporting Member

    Dec 14, 2016
    I worked at a GC from '04-'14. The issue with online sales is when you purchase something online, if it's not in stock in one of their central warehouses, it trickles down to the stores. Most of the time, stores would get 1 of the more upper end stuff and it'd be on the floor for everyone to wank on. Lots of times, they'd have dings scratches or terrible setups, bags would be missing along with case candy (I tried my best to make sure all that stuff was together and labeled as I was the "bass guy") it's hard to say their intention for making it so difficult for you to buy from that store but... just my 2 cents. Just an FYI, all the dudes and gals I worked with, at least from 04-10, hated GC.com. It absolutely ruined the company AND our sales i.e. our commission.
    Last edited: Mar 27, 2017
  12. ThinCrappyTone

    ThinCrappyTone Mostly harmless Supporting Member

    Oct 1, 2011
    Massachusetts, USA
    i have not had good experiences with gc.com online sales.

    incident 1) bought a new guitar online, said "in stock and ready to ship". Four days later, check status, order still processing, no tracking #. Call them up and "yeah its out of stock so we put you on backorder." without telling me.

    inident #2) bought a small used tube combo amp from gc.com. Took almost a month to arrive, and when it did, it was busted due to terrible packing job. tube rolling around in back along with the tube protector that fell off, speaker wire mount busted off. This was clearly due to the ridiculously inadequate packing. they put amp in a way oversized box and the only packing was, no exaggeration, a couple of sheets of bubble wrap. took it to local gc to return, took them over an hour to process the return, once the salesman started the process.
  13. Element Zero

    Element Zero Supporting Member

    Dec 14, 2016
    Not the first time I've heard a story like this. Sorry you had such a terrible experience. Company just went downhill as time went on. I miss bits of working there... but not much.
    ThinCrappyTone likes this.
  14. Joe Nerve

    Joe Nerve Supporting Member

    Oct 7, 2000
    New York City
    Endorsing artist: Musicman basses
    I too have heard a lot of these stories. Seems GC doesn't stay on top of their used gear postings.

    I rarely if ever anymore buy used gear online, but if I did from GC I wouldn't count on anything until I got my "your item has been shipped" email.
  15. fhm555

    fhm555 So FOS my eyes are brown Supporting Member

    Feb 16, 2011
    With an organization as large as GC with a range of experience/product knowledge stretching from plenty competent to clueless knob, it seems plain random chance determines the outcome of any given transaction. I've been lucky in my limited instrument buying from GC, but i've never bought a used piece unless it was on the rack at my local store and any new orders have been done through the same local store, and so far every transaction has been to my complete satisfaction.
    aaronious likes this.
  16. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    Well, I was saying that if the frets are worn then the listing would be pulled. But I doubt an employee can just pull an ad if it's still available (and functional) so they leave it up, if someone else tries to buy it they get the same story until the employee can buy it.
    Ox Boris likes this.
  17. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    Still not counting on it even after it's "shipped". The tracking has been unavailable for 5 days. Making me think it hasn't even left the GC warehouse yet :cautious:

    I'll believe it when it's at my local GC and I arrive to pick it up :smug:
  18. jmattbassplaya

    jmattbassplaya Looking for a gig around East Islip, NY!

    Jan 13, 2008
    Could be worse :D
  19. organworthyplayer337

    organworthyplayer337 Professional Hack

    Oct 28, 2014
    Charlotte, NC
    Anything could get worse :rolleyes:
    jmattbassplaya likes this.
  20. RichSnyder

    RichSnyder Gold Supporting Member

    Jun 19, 2003
    Columbia, Md
    So, I see a cancellation, money returned and speculation of a conspiracy. I'll bet it was Marcus' actual bass.

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