I recently received an eight string bass, the 4-paired octave string type, in the mail. This bass has a set neck (5-piece laminate) with an angled back headstock and a volute behind the nut. The fingerboard is ebony, bound (purfling) with MOP inlays starting at first fret. Strings were detuned until slack, but no adjustment was made to the truss rod. The hard case it was supplied in was undamaged and bass was well padded inside the case (it couldn't move up or down or side to side and was making no unpadded contact with the walls of the case). On inspecting the bass, I noticed that the fingerboard had a crack running roughly parallel to the neck, starting from the nut and almost through to the first fret (and either side of the inlay). On the top of the neck (when bass is held in playing position) there was some separation where the fingerboard is glued to the neck starting at the nut and extending an inch and a half. On the bottom of the neck there was a crack in the wood (not just finish) of the outer laminate of about the same length and running at approximately 45 degrees from the nut. What do you think, could the shippers have done this and how could you explain it from the perspective of making an insurance claim. The bass in it's case was well-wrapped in bubble-wrap. The outer box was scuffed and dirty, but showed no obvious impact damage. Any thoughts?