If anyone is going to respond to this, please read post 32 first Thanks. Customer service rant regarding KIA. Move along if uninterested... this will probably be long. Background history necessary: My nearest KIA service center is part of a car mall that also sells and services Hyundai. Many moons ago when I owned a Hyundai my check engine light came on. I took it to them for servicing. They fixed it, and charged me $300. As soon as I drove away the light came back on and before going home I turned back and told them there was still a problem. They took the car back with a promise that there would be no additional charge. They called me back and told me it needed work that would cost me over $1000. I refused the work. They told me I had to pay $175 for diagnostics. They wouldn't give me my car back without payment. I did everything imaginable at the time, called every number, spoke in person with several people - I needed my car and had to pay them $175. Years later, I own a KIA. I have a consistent clicking in my brakes that suddenly came out of nowhere. I figure I'll give these guys another shot. They're the only KIA dealer that's within walking distance. All others are 45 minute drive, at least. Guy in service department drives my car, doesn't hear the clicking, and I tell him to come with me - I'll drive and show him. He hears clicking but tells me it's something in my door, not my brakes. I'm certain it's my brakes. After arguing he tells me he'll check it out, but I need to sign an agreement that I'll pay service charges (close to $200) if he finds nothing wrong, and tells me, "And I guarantee you I'm going to find nothing wrong." Yeah, that actually happened. So I take my car back, take a day off from work to go sit in another KIA service place while they fix it. When I bring it, THAT place they tell me it's my brake pads so I'll have to pay (something like $350). I'm certain it isn't my pads (car is only 2 years old) and tell them, but they get snippy with me, ask me if I'm a mechanic, and tell me they've fixed this problem before. They change my pads, I pay them, I drive the car away and the click is still there. The short story on this was I wound up getting brake pads for free that day, and they fixed the click in my brakes. I had to sit around for an entire day - but I lost it, and I think they got scared. And now... I get an email, a phone call, and a snail mail informing me about a critical recall. The steering column is supposedly held together with glue that can come undone. They need to put a bolt in it because some people have completely lost the steering on their vehicle. I immediately call the place near me to make an appointment, because it's the only one I don't have to take off from work to go to - and I can walk back and forth. I called last Friday. They couldn't give me an appointment until THIS friday. I say fine. I show up yesterday. They have no record of my appointment. I have email confirmation and show them. I'm told they can keep the car and fix it this morning, or I can bring it back monday. There are no other options, as there's nobody there who can do the work. I leave the car. They call last night and leave a message saying I can pick my car up today, they finished the recall work (there were 2 other minor recalls), but the steering recall, they didn't have the part. They ordered it and they'll call me when it comes in (thankfully I was able to email that message to myself, which I can pass along if ever needed). I need my car for gigs that are an hour and a half away. I call the big guys at KIA last night, and I'm assured there's no problem. They'll give me a rental or a loaner, it's all taken care of and notated in my account. I tell him I don't think it's going to be all that easy, and he assured me it's all written down, they have an Enterprise rent-a-car in their mall, and they might even give me a loaner. I ask for his name and he says he won't be there today, but I can just call if there's any problem. He assured me again that everything was notated, and there would be no problem. Called this morning. "Who said they'd give you a rental?" "Who's going to pay for the rental?" When I answered, I was told, "Good luck with that. KIA customer service has a history of having amnesia with things like that." I was told I could rent a car, but they're not paying and I could take it up with KIA customer service. I call KIA customer service. "Customer service hourse are Monday through Friday..." I have to head out to gig in 8 hours. What would you do?