It’s not the car. It’s the service place. I love my KIA, and outside of that brake thing I never had any issues with it. I owned a Honda for a while that spent more time in the shop than on the road. And I know lots of people who’ve had issues with them as well. Toyatas on the other hand I never heard anyone complain about. I might consider one next time around. For now I’m not trading my car in though... it’s a 2015, I’m the original owners, and as stated already - I love it. RE the situation in the OP, I think calling the main KIA number last night had an impact. After having time to look into it, they treated me like royalty. They had the loaner waiting for me, a really nice, new Toyota hybrid. It’s mine till they do the recall work. Yay.