Last week I ordered some strings via the Zon Guitars website - it took me to the Yahoo site for credit card ordering: http://store.yahoo.com/zonguitars/info.html Now I gave my details and placed the order for 2 day air shipping. So a week later - nothing - so I thought I'd check on the progress - the email I received about the order gave a URL for this , but when I followed it - no details!! So I replied to the email I had received and also emailed the customer service at Zon - firstname.lastname@example.org . But both messages have been returned with "permanent fatal errors" - so anyone any ideas how I contact them? I'm not going to phone from the UK to the US, but I can't find any way - my last resort was a link which allowed you to "rate" this service and I thought if I put a really bad rating they might contact me! But when I tried this I got the message :"The URL you entered is not valid." So - is the Zon site working - this seems particularly bad customer service to me and gives a very bad impression of what I had thought was a reputable company?