because their service is absolutely atrocious! They had me on hold (and this is absolutely no exaggeration) for about 40 minutes in total today! Not to mention the three transfers to their "knowledgable" sales representatives who knew just as much about customer service as a bucket of paint. All I wanted to know, was why I was charged for an instrument that I ordered weeks ago that was (I was not informed of this as I ordered) out of stock? Why was I also led to believe, that it had "already been shipped"? Really shoddy business practice there, not to mention the rude rep who literally transferred me to a dead-end. Really though all, do not waste your time. I tried being kind and patient, but it only went so far - I demanded my money back and I sure as hell better get it within the next "3 to 5 business days." Buyer must certainly beware on this one.