Mike contacted me by phone to make sure all my questions were answered and to find out a bit about me and my playing style and my expectations for the bass I was about to purchase. He provided some good objective feedback and was not at all pushy or 'up-selling' the instrument. Once I decided to purchase, the transaction progressed swiftly starting with my paypal transfer. I received the bass on time from the shipper. It was packed well for shipment, and it arrived in exactly the condition described in the original post. I would have no concerns about purchasing more equipment from Mike in the future.